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Customer Service Sales

Kennesaw, GA, 30144
$16.00 hrly
August 21, 2012

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Angela Stephens

770-***-**** **** Lee Court Kennesaw, Georgia 30144

Full-time Optical position

Key Strengths


Active Listening | Customer Service Focused | Time Management | Monitoring | Critical Thinking | Problem Sensitivity | Problem Solver | Account Payable | Spatial Familiar | Information Gathering | Exceptional Communication Skills | Processing Information | “Quick Thinking on Feet” | Developing Personal Connections | Commitment to “Job Well-done” |



Pearle Vision, Optician, Austell, Georgia (January 2009-Present)

o Time Management- Assisted customers in frame and lens selection that met their needs

Verified insurance and processed insurance billing

Performed preliminary examination of patient

Ensured customer satisfaction

o Commitment to Job Well-done- Achieved established sales goals and objectives that result in bonus rewards

Scheduled and booked annual eye exams

Documented and reviewed new patient files

o Attention to Details -Served as liaison between the customer and various departments

Solicited sales of new or additional services

Set up new accounts, maintained records, prepared reports and performed related clerical duties

Arise Virtual Solutions Inc., Customer Service, Miramar, Florida (September 2011- January 2012)

o Customer Service Focused -Provided professional customer service and managed specialized departments: pharmacy, photo, contact lens, health info, home medical and personal care remotely from home–based office environment

Worked with clients in an ongoing, collaborative professional relationship and assisted with product inquiring and placed on-line orders

o Communication Skills -Provided explanations to customer on the origin and nature of the problem and proposed solutions for enhancements

Answered inbound calls and resolved issues

Researched and tracked lost orders

o Problem Sensitivity -Communicated with customers in a courteous, friendly and professional manner

Used effective listening skills to assess the needs of the customer, relating features and benefits of product up sells and cross sells

Strived and provided for one time call resolution

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