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Customer Service Representative

Location:
Bronx, New York, 10473, United States
Salary:
20,000
Posted:
March 03, 2011

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Raquel Rivera

*** ***** ****** ****, #***

Bronx, New York 10473

(917) ***-****

Email: ************@***.***

OBJECTIVE: An opportunity as an Assistant Teacher with an organization that offers growth and flexibility as I continue to establish my career as a Teacher for Early Childhood.

Education:

Lehman College

Child Care Certification (In progress)

3/2011

The City College of New York

Bachelor of Arts, B.A

1/2003

Bronx Community College

Liberal Arts, A.A

1/2000

Employment History:

HSBC N.A

Customer Service Representative

08/2007-11/2010

Answered phones, sorted and sent out mail.

Filed bank and customer records.

Faxed, copied, and printed documents.

Greeted customers

Processed deposit, withdrawals, and payment transactions.

Explained account balances and statements.

Prepared shipping labels to send work that has been verified to appropriate department.

Closed teller system and balanced cash at the end of the day.

Prepared large cash deposits and sent them for shipment to the money center.

Sent emails using Outlook and set up appointments for prospective clients.

Scanned checks and deposit items utilizing remote deposit capture system.

Referred products.

Citibank N.A

Financial Associate

07/2005-08/2007

Processed deposits, withdrawals, and payments.

Explained account balances and statement inquiries.

Answered phones and filed customer and bank records.

Referred bank products.

Theater and Speech Program

The City College of the City University of New York

Office Clerk

09/2002-05/2003

Answered and directed phone calls to appropriate department.

Created and maintained database for prospective employees and library resources.

Sorted incoming mail and delivered mail to other departments.

Updated bulletin boards and informed students of upcoming events.

Informed the staff and students of schedule changes by phone and email.

Certification

New York State Teaching Assistant Certificate

Skills

Fluent in Spanish

Type 50wpm

Volunteer Work

YMCA Case Management Volunteer (Feb-Present)

Children’s Aide Society and New York Cares Volunteer



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