Customer Service Administrative Assistant

L’Oreal Shanae Davis

**** ******** **.

Detroit, Michigan, 48206

***********.**@*****.***

313-***-****

Objective: To obtain a position that will enable me to use my skills, educational background, and ability to work well with people.

Experience:

Room Assistant 12/2010-03/2011

• Prepares classrooms

• Records attendance for staff and students

• Prepares meals

• Distributes supplies

• Distributes meals

• Clean classrooms

Medical Administrative Assistant 07/2009-09/2009

• Answer telephones and direct calls to appropriate staff.

• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

• Complete insurance or other claim forms.

• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

• Receive and route messages or documents, such as laboratory results, to appropriate staff.

• Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

• Transmit correspondence or medical records by mail, e-mail, or fax.

• Maintain medical records, technical library, or correspondence files.

Volunteer: 09/2005-06/2007

Personal Care Aide:

• Administer bedside or personal care, such as ambulation or personal hygiene assistance.

• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

• Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.

• Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

• Train family members to provide bedside care.

Skills:

• Communications

• Interpersonal Skills

• Flexible

• Attention to Detail

• Hard-working

• Customer Service

• Reliable

• Typing 40 WPM

• Customer service

• Patience

Education:

Kaplan Career Institute 03/2012- Present

• Medical Assistant

Everest Institute 09/2008-09/2009

• Medical Administrative Assistant

Covenant House Life Skills Center West 08/2003-06/2007

• High School Diploma

Certificates/License

• Heart saver AED

• HIPAA

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