Customer Service Sales
Resume:
Jacob C. Jimenez
San Antonio, TX 78219
*************@****.***
Profile:
• Four years experience in customer service
• Bilingual in Spanish (read, write, speak)
• Clerical experience (alpha, numerical filing, copier, faxing, etc)
• Experienced communicator and leader
• Microsoft Suite
Education:
• The University of Texas at San Antonio May 2012. 3.0 GPA
Bachelor of Arts in English
Bachelor of Arts in Mexican-American Studies
• Briarcliff University, 2004-2006
Work Experience:
• Tri-Starr, San Antonio Police Department, 2011
Fulfilled clerical duties. Managed case files and maintained city records for the public.
• Pocket Communications, Customer Service Agent, San Antonio, TX, 2010
Drove customer sales to meet and exceed company goals. Maintained company brand and awareness with customer phone calls. Worked on high energy team to promote sales and new accounts. Set up and executed new promotions with phones and plans.
• City of San Antonio, Temporary Clerical, San Antonio, TX, 2006-2008
Fulfilled clerical duties as needed and provided customer service. Trained tax preparer and certified with the IRS with Volunteer Income Tax Services. Analyzed and prepared income tax returns of $40,000 and above. Taught and communicated tax law and policy to the community at large. Managed four to five volunteers. Marketed the program through social media and print media.
Awards-Honors:
• Adelante Alumni 2011
• Academic Dean’s list UTSA 2010-2011
• Hispanic Scholarship Fund 2004
• Ford Foundation Scholarship 2004
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