Customer Service Administrative Assistant

Location:

Posted:

August 17, 2011

**** *. ********** **. *** 110 E-mail Dthomas0305@yahoom

Sunrise, Fl 33351

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Objective: To obtain a full time and permanent position in the Medical Field

Experience: 03/2011 - 04/2011 Sunshine Training Center Miami, Fl

Receptionist

* File, answering phone preparing students file, making copies

Collecting students payment

06/2010 - 12/2010- Dr. Mark Galitz MD Miami, Fl

Front Desk Medical Receptionist/Medical Record

*Checking Patient in and out collect co-payment schedule

*Appointment managing multi-lines proper telephone techniques

02/2006 - 07/2008 Hospice care of southeast Florida Ft Lauderdale, Fl

Bereavement Administrative Assistant

*Conduct census data entry for deceased clients, follow up closure

*every quarter for the bereaved, maintain and retrieve patient files

Conduct routine functions proper telephone communication

05/2005 - 01/2006 La Clinique Soleil and Urgent care center

Front Desk Medical Record

* Checking patient in and out collect co-payment insurance verification

Referral, schedule apppointment follow up next day appointments

* Follow up HIPPA procedures, photocopy/faxing documents mailing

Skills: * Excellent customer service/communication skills, effective team player,

Utilized professional standard.

* Mediate employee relationships; assist customer with grievances

Recommendations set and meet deadlines

* Successfully communicate with culture teams; work well with all types

Of personalities accomplish goals, work well under pressure, positive

Attitude liaisons between management/clients

* Fluent in English, French and Creole written/oral developed communicatio

* Skills; people oriented

Absorb new ideas/learn new techniques quickly; display skill/effectiveness

In achieving results highly motivated, reliable,organized, inspire other

Achieve goals adhere to implement policy procedures/guidelines; minor

Problems within department.

Education: 03/2011 Sunshine Training Center Miami, Fl H.H.A certificate