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Customer Service Manager

Location:
Dallas, Texas, 75216, United States
Posted:
March 30, 2011

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CHARMAINE STEVENSON

**** ********* **.

DALLAS, TX 75216

Home 214-***-**** Cell 469-***-****

paofog@r.postjobfree.com

OBJECTIVE

I am seeking a long-term position with an organization in the areas where my experience can be applied and further my professional development and achievements. Ready to give my 110% in everything that is asked of me.

PROFESSIONAL SKILLS

Microsoft Office Filing/Editing Business Math

Microsoft Word Typing{55+wpm} Business English

Lotus 123 Office Procedures Management Skills

Word Perfect Telephone Skills Customer Service

Microsoft Excel Web Mastering Skills

Time Management Positive Attitude Self Starter

Data Entry Assertive

EDUCATION

High School- Franklin D Roosevelt High School

College- Texas Woman’s University 2002/2004

Major- Business Marketing /Management

Big Brothers Security 2005

Cedar Valley Community College 2005

Major- Business

Velma BS Academy 2006

Everest College- Accounting /Present

WORK EXPERIENCE

Hyatt Summerfield Suite

June 2010- December 2010

Page 2

Betty Lins ECLC

January2010- June 2010

Preschool Teacher

At Betty Lins I was a toddler teacher I socialized with all ages ranging from 0-16. I helped with cooking,cleaning lots of that of course, teaching on a arranged lesson plan organized on a weekly basis. I enjoyed my time there and I love working with children.

H&R BLOCK TAX COMPANY

December 2005- April 2009

CSC/Receptionist (seasonal)

Reception, General clerical duties, Greeting Customers, Performing pre evaluation or tax preparers, Filing and switchboard, Sorting and distributing mail and refund checks, also helping to assist with any information of the Google, IRS, yahoo, h&r block web site.

PRC/AARP CALL CENTER

February 2007- June 2008

Team Leader/Member Account Representative

Working in a call center environment on the AARP account assisting manager with duties such as supervising the floor, going in and out of different websites such as Google, AOL, yahoo, and aarp, monitoring CMS, and resolving escalated calls from irate members. Other duties include taking inbound calls to help members set up new accounts, record details of inquires, complaints and comments with the highest degree of courtesy and professionalism to resolve issues with one call resolution.

CHURCHES CHICKEN

April 2007- September 2007

Shift Manager

Cashiering and Sales, training new employees, making daily deposits to banks, working and rotating to different stores, Customer and employee service satisfaction ,Food Preparation, Utilizing safety procedures, Opening and closing the store, and arranging shift changes.

ADDITIONAL WORK EXPERIENCE

AW Brown Charter School- Substitute Teacher 2006-2007

Wal-Mart- Customer Service 2003-2004

Back-Yard Burger-Prep and Cashier 2005

McDonalds 2002 and 2005



Contact this candidate