Customer Service Specailist
Resume:
Nikki Potts
Oklahoma City, Oklahoma 73111
*.*******@*****.***
Objective
Seeking a fulltime position using my education, skills and experience
Experience
Homewood Suites by Hilton 6920 West Reno Oklahoma City, Oklahoma 73127
April 2008 to February 2009
Reservation Clerk
Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
GC Services 8121 Northwest Expressway Oklahoma City, Oklahoma 73162
July 2006 to July 2007
Claims recovery
Conducts interviews to gather or clarify information
Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationships, etc.
Receive, research and respond to incoming questions or complaints; provide information, explains policy and procedures, and/or facilitates a resolution
Review, processes, and verify customer accounts and account balances
Oklahoma City Clinic 701 Northeast 10th Oklahoma City, Oklahoma 73104
May 2005 to May 2006
Customer Service Representative
Duties include receiving and placing telephone calls
Maintain solid customer relationships by handling customer questions and concerns with speed and professionalism
Perform data entry using Microsoft Word, also research skills to troubleshoot customer problems
Excellent communication abilities
Sure Tel 4600 South Pennsylvania Oklahoma City, Oklahoma
June 2001 to May 2005
Store Manager
Strong Leadership and motivational skills
Ability to recruit, hire, and train talented sales staff that perform productively
Ability to set clear standards of performance, monitor sales, progress, and performance of sales team
Provide feedback, organization/cleanliness, set an example for the team to aspire to
Maintain discipline and uphold policies
Education
Oklahoma Goodwill Industries January 1999 to December 2000
Completed Introduction to Microsoft Office Suites
Oklahoma Health Academy March 2007 to December 2007
Completed Dental Program
References
Available upon request
Contact this candidate