Customer Service Representative

RELEVANT EXPERIENCE

Sonora Santanera Tour

Bass Player and Vocalist: American Continent (2010-Present)

• Mexico, Salvador, Nicaragua, Costa Rica, Panama and The United States of America

Vocal Coach

Pasadena Music Conservatory: Pasadena, CA (2009-Present)

• Instruct and educate both youth and adults in developing singing techniques

• Serve as a liaison between faculty, staff, parents, and students; English/Spanish translator

• Prepare students for vocal exams, performances, concerts, and various musical events/ competitions

Site Manager

Creative Brain-Music Star: Los Angeles, CA (2007-2010)

• Designed and implemented vocal and instrumental curriculum for youth

• Organized concerts; oversaw federal budget management of site including setup, strike down, and overall production

• Maintained corporate reporting requirements: Evaluation and assessment, attended district meetings, trainings, and increased enrollment by 60% at the Wing Lane Elementary Program.

• Taught Music Theory: rhythmic patterns, music notation, reading, and performance

Assistant Program Director/Site Coordinator/Music Teacher

Art, Research & Curriculum Associates (ARC): Oakland, CA (2007-2008)

• Developed and executed student enrollment, orientation program, and various field trips

• Coordinated site meetings, agency trainings, and program development with local school districts

• Oversaw staff trainings, budget management, quarterly in house meetings, and professional development workshops

• Mentored and monitored students, mental, physical, and emotional health

Assistant Site Coordinator

Carney Education Services: Los Angeles, CA (2005-2006)

• Coordinated after-school program for adolescents; included coaching flag-football and soccer

• Translated documentation, reports, and correspondence for Spanish-speaking parents

• Maintained corporate reporting requirements, oversaw enrollment and attendance

Site Coordinator

Keep Youth Doing Something (KYDS): Van Nuys, CA (1996-2001)

• Music Instructor for after-school youth enrichment program

• Developed curriculum, coordinated extracurricular activities, and annually assessed faculty and instructors

• Served as Liaison between Sun Valley Junior High and KYDS personnel

ADDITIONAL PROFESSIONAL EXPERIENCE

Bilingual Customer Service Representative

Provida Life Science (2005), Microsoft (2004), Western General Auto Insurance (2003-2004) Artists and Repertoire (A&R) Electra Records Seatle WA (2001-2002) South Land Security Services (1996-2000) Six Flags Magic Mountain (1996-1998)

• Handled high volume of incoming calls, customer inquiries, program enrolment, comments, and complaints

• Processed orders, forms, applications, and requests not excluding in house and outside sales, photographer

• Managed Canadian, U.S. and Latin America accounts, data entry, technical assistance

• Talent Scouting, Assisted with Marketing promotion, and overseeing the recording process of Artist with the label

PROFESSIONAL TRAINING

United States Navy (1994 -1996) Served on the USS Peleliu LHA-5

Engineer: marine engineering, mechanical maintenance, conducted fire and safety watches, blueprint reading.

Languages

Fluent in Spanish, Basic German

Certified

Child & Adult First Aid & CPR, Forklift Operator

Organizations

Member of Music Educators National Conference; have attended various workshops and conventions

EDUCATION

Bachelor Studies: Fine Arts and Jazz Studies, California Institute of the Arts, CA 2008 – 2009

General Education, Los Angeles Valley College, Valley Glen, CA 1998 - 2002

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