Manager / Operations / Sales
Resume:
GREGORY M. HAMBERLIN
Walnut Creek, CA 94596
****************@***.***
Summary of Qualifications
** ********** ********* ***** ** the financial services industry, inclusive of mortgage lending, title/escrow services and credit card banking.
6 consecutive years of increased responsibility in 4 positions.
Quick Study: Proven ability to understand complex methodologies in numerous disciplines and implement with speed, independence and efficiency.
Effective manager of people.
Superior leadership skills in production, project, operations and relationship management.
Successful project and change management in varied industries demonstrated through effective consulting, analytical, and communication skills.
Strong ability to communicate succinctly and effectively – from front line staff to senior executives.
Recognized for consistent growth, achievement, and the ability to handle increased responsibilities.
Team player, independent, self-starter, effective problem solving
PROFESSIONAL EXPERIENCE
ELOAN, and subsidiaries and affiliate companies 2003 - 2009
Vendor Manager/Internal Business Coordinator, ELOAN/ERES, Pittsburgh, PA – 2008 to 2009
Reported to the Director of ERES (Equity Real Estate Solutions), a joint venture (formed between E-LOAN and National Real Estate Information Services).
Vendor Manager to ELOAN’s Senior Management and Production managers (12+), who in turn managed teams of loan consultants (10+ each)
Consulted, advised, educated, trained and lead staff for both companies which resulted in an impressive 21% revenue gain.
Fortified a successful and profitable relationship within the joint venture project by providing direction to Closing Agents, Loan Consultants, Loan Processors and Production Managers.
Assisted and coordinated E-LOAN and NREIS IT departments in building and maintaining technological integration.
Managed, analyzed, troubleshot and resolved escalated issues within the multi-functional disciplines of mortgage lending and title/escrow services.
Served as key liaison and communicator to E-LOAN and NREIS senior management for accomplished initiatives, usage consistencies and achievement of company objectives.
Maintained thorough reporting of all service deliverables for both companies.
Assisted in meeting and sustaining a consistent revenue growth pattern.
Operations Manager, ELOAN/ECS – 2007 to 2008
Reported to the Director of Operations, charged with decisively improving the business relationship between E-LOAN and ECS.
Through effective communication and management skills, improved operational processes and service standards in a manner which secured ECS as E-LOAN’s preferred vendor status of title/escrow services
Contributed to a 21% increase in usage of ECS by E-LOAN for refinance transaction closing agents.
Oversaw all general first mortgage closing operations, while bolstering production units to a 95% usage level.
Created positive and functional working relationships between front line loan production teams, production managers and closing staff through dynamic leadership, mentoring, education and communication skills.
Directed and lead management in creating a cohesive, efficient and productive document preparation/closing team.
Maintained excellence in quality assurance and customer service levels for document preparation managers and staff.
As key liaison to senior management, interacted, consulted, coordinated and apprised status/ results of usage levels and company directives.
Managed, directed and maintained change initiatives to successfully create a more efficient and productive process flow, while mitigating loss and maximizing revenue.
Elevated customer service to superior levels though effective mentoring and training.
Production Manager, ELOAN, Pleasanton, CA – 2004 to 2007
Promoted to Production Manager within 16 months through demonstrated ability to learn, educate, and lead.
Built and created a new loan production team of 10 loan consultants and loan processors.
Maintained, managed and trained staff to successfully originate and process mortgage loans.
Provided loan evaluation, pre-underwriting and risk assessment from loan origination through funding.
Held accountable for meeting application-to-funding conversion objectives.
Loan Consultant, ELOAN, Pleasanton, CA – 2003 to 2004
Consistently exceeded departmental standards in originating a variety of Alternative Lending Mortgage Loans products.
Through superior customer service skills and product knowledge, achieved and maintained funded loan conversion rates in the top 10% of the department.
Maintained loan appraisal to fund rates in the top 5% of the department.
Project Engineer, Hathaway Dinwiddie Construction, San Francisco, CA – 2001 to 2003
Reported directly to the Project Manager, providing general construction services for multi-million dollar high-rise tenant improvement projects.
Maintained organization, tracking and management of all RFI, submittals, contracts, billing, and crucial construction documentation.
Managed bidding process, cost analysis and monitored subcontractor performance.
Resolved, analyzed and communicated project challenges inconsistencies to management, owners, architects and subcontractors to ensure project deadline dates were consistently met.
Maintained document controls to achieve project completion/close-out on time.
Senior Loan Officer, H&R Block Mortgage, Pleasanton, CA – 1998 to 2000
Responsible for loan initiation/documentation.
As a consistent performer, initiated contact with customers, analyzed needs, suggested/sold appropriate products and programs.
Trained and instructed loan officers and staff in general computer use and proprietary software. Ongoing member of policy-creating committees.
Personal Banking & Fraud/Security Representative, Providian Financial, Pleasanton CA – 1996 to 1998
Marketed various types of credit related products. Conducted phone interviews with customers to identify the best products for their needs.
Explained complex transactions to customers in an easy-to-understand manner. Established and maintained profitable, long-term relationships with credit card customers.
Placed accurate and timely orders for client services, exceeding both personal and team goals.
Assisted in training of new hires.
Analyzed and detected possible fraudulent transactions on accounts through the use of established criteria/guidelines.
EDUCATION BA, California State University / Hayward (1996)
References provided upon request
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