Customer Service Active Directory

**** ********** ***. 863-***-**** ***********@*****.***

Jennifer N. Fine

Objective

To obtain a position in IT utilizing my extensive technical background in computers, passion for helping others with all technical needs. Computers have been my forte so I know I have what it takes to change lives, and be a dedicated team member.

Experience 1992-2000 Publix Supermarkets Inc. Lakeland FL

Various Retail Positions

Front coordinator associate: Responsible for front end functions, customer concerns, and maintaining escalation procedures for management and all other production areas

Cashier: responsible for personal accounting and premiere customer service

Office Staff: Responsible for handling customer concerns, and questions in person, and via telephone. Responsible for all store accounting procedures, check cashing, preparation of returned checks, maintaining cash accountability, supervising front service employees.

2000-2007 Publix Supermarkets Inc. Lakeland FL

I/S Customer Support Analyst

Responsible for assisting and researching problems for store personnel with hardware, software, operating system, and application problems over the phone

Required to achieve goals for resolving incidents in a timely manner, that require interaction with vendors, and other information systems associates.

Experienced with windows XP, and NT. Working knowledge of Retailax/(New Pos), Pharmacy PDX system, People Planner application, and initiating host maintenance to stores. Working knowledge of many ticketing systems. I.e. Heat, Service Center, and Info man. Proficient in SMS, AD (active directory), CMMS, Outlook, GroupWise, Intranet, Excel, and Word. Participated in pharmacy label conversions: N1/N2 printer conversions, and worked with vendors to ensure proper installation. Worked late night/early mornings verifying code information was correctly sent to all stores POS systems.

2007- 2010 Lakeland Regional Medical Center Lakeland FL

Service Desk Coordinator

Assisted all LRMC employees with a variety of computer problems over the phone or via landesk (remotely). Provided assistance with some of the most significant applications within LRMC.

Provided training for operation support associates on a variety of hospital daily used applications. Updated support guides/documents ensuring all personnel adhere to the same procedures.

Education 2005-2007 Polk Community College Lakeland, FL

AA degree obtained

Communications degree

Fluent in ASL (American Sign Language)

ISFTA Certification (Lifestyle Family Fitness personal trainer)

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