Customer Service Quality Assurance

Andrew J. McLeod

**** ***** **** *****

Virginia Beach, VA 23455

Phone: 757-***-****

************@*****.***

OBJECTIVE

To obtain a position that utilizes my Administration skills and customer service knowledge while supporting the desire for professional growth.

EDUCATION

Old Dominion University, Norfolk, VA May 2013

Bachelor of Science in Communications

Concentration: Public Relations Minor: Marketing,

SUMMARY AND QUALIFICATIONS

• 8 years customer service and issue resolution experience

• Administration Assistant for a division

• Comfortable making difficult decision in a stressful environment

• Strong communication and interpersonal skills amongst diverse groups of people

• Computer literate and proficient in Microsoft Word, PowerPoint, Excel

• Pro-active and capable of initiating projects, ideas, and pitches

• Attention to detail, time oriented, and the ability to prioritize and execute multiple task

• A keen enthusiasm for understanding of web trends and technologies.

• Secrete Clearance, October 20, 2008

• Honorable Discharge from the United States Navy April 30, 2011

RELATED EXPERIENCE

TeenAids PeerCorps, Virginia Beach, VA

Public Relations Assistant, June 2012 Present

• Supports sales presentations by assembling quotations, proposals, videos, slide shows, and demonstration.

• Coordinates, executes, and overseeing the day-to-day operations of events

• Educates teens on the prevention of AIDS.

Naval Air Station Oceana, United Sates Navy, Virginia Beach, VA

Event Coordinator, January 2009- April 2011

• Plans holiday’s and fundraiser events for NASO Aviation Fuels

• Coordinates, executes, and overseeing the day-to-day operations of events, whether social, educational, internal, and external.

Aviation Fuels Quality Assurance Supervisor

• Responsible for sampling and testing 17 mobile refuelers and 21 high capacity refueling hydrants

• Supervised the daily sampling and testing of fuel samples

• Ensured the safe and efficient delivery of JP-5 to 19 tenant squadrons and transient aircraft

CVN 73 George Washington, United States Navy, Yokosuka, Japan

Library Logistic manager, January 2007- October 2008

• Responsible for the management and updating of all technical manuals and drawings

• Implement tech manual changes and configuration corrections to the OMMSG database

• Corrects emergent repairs

• Understanding the maintenance support center data base

• The abilities to related material and understanding the equipment

Contact this candidate