Manager Quality

Elmo J. Rucker, CQA, CMQOE (formerly CQM), MBA

** ******* **, **********, ** 26547

Home: 304-***-**** - Cell: 304-***-****

E-Mail: ********@*******.***

Linked In: http://www.linkedin.com/pub/elmo-rucker/45/4b1/a38

Profile:

• Proactive and results oriented Manager with extensive experience performing hands on inspection and overseeing Quality/Inspection activities including Receiving, Source Inspection, Pre-certification/Certification/Surveillance Audits and managing Internal Audit program.

• Education and working knowledge of APQP process (PPAP, FMEA, Control Plans, and Process Flow).

• Administered Gage calibration program including GR&R studies.

• Skilled problem solver and change agent, able to improve the effectiveness of the Quality and Environmental Systems.

• Thorough knowledge of numerous software packages.

• Outstanding managerial skills proficient at building and empowering team members

• Proven Communicator and Trainer.

• Chaired ISO 14000 Implementation Committee - Advised Safety Committees on QS9000 and ISO 14000 matters.

• Administered ISO9000/QS9000 and ISO14000 systems for multi-plant (3 plant) organizations.

• Education and Working Knowledge of SPC as well as Lean Manufacturing (poke yoke, kaizan etc) and TQM.

• Have grown team from two (2) employees to fourteen (14) employees during the TAMS contract

• Member of board of directors for Energy & Environmental division of ASQ and Chairperson of Voice of Customer Committee

• US Navy – Honorable Discharge

Summary of Skills:

• Familiar with Microsoft Office – XP, 2007, 2010, Microsoft Windows – all versions, Basic, Visio, MS Project.

• Proficient use of precision inspection tools, Optical Comparator, Digital Height Gauges, etc.

• Ability to set up and calibrate gauges and interpret Geometric Dimensioning and Tolerencing (GD&T).

Professional Development:

• 4000-Hour Machinist Technician Course - Sikorsky Aircraft, Stratford CT.

• Senior Member American Society For Quality (ASQ) #01137678

• ASQ Certified Quality Auditor (CQA) (#22553)

• ASQ Certified Manager of Quality/Organizational Excellence (CMQOE) (formerly Certified Quality Manager) (#10443)

• Project Management – Concurrent Technologies Corporation

• Lead Auditor ISO/QS9000 - Stat-A-Matrix Institute

• ISO 14000 Lead Assessor – QMI Mississauga, Ont. CDA

• APQP, PPAP, FMEA course - Stat-A-Matrix Institute

• Measurement Systems Analysis – Stat-A-Matrix Institute

• Understanding and Implementing ISO/TS 16949 – Plexus Corp. (AIAG)

• 8D Problem Solving – General Systems Consulting Group

• ISO/DIS 9001:2000 – Stat-A-Matrix Institute

• Process Auditing for ISO 9001:2000 – Stat-A-Matrix Institute

• Conversion Coating Technology Course – Henkel Surface Technologies

• Second Party Calibration Lab Program Briefing – AIAG

• Interpreting and Implementing ISO 14001 – Stat-A-Matrix Institute

• Integrating ISO 14001 into a QS9000 QMS – Stat-A-Matrix Institute

Education:

• Masters’ Degree – MBA - American InterContinental University.

• Bachelors’ Degree - Franklin University – Bachelor of Science - Business Administration.

• Associate of Applied Business Degree - Lakeland Community College, Kirtland, Ohio.

Work Experience:

Department of Energy (National Energy Technology Laboratory) – Contractor – 2002 to 2011

• As Quality Manager implemented a system of quality assurance that resulted in consistently high scores from clients and resulted in the value of the contract being increased by $7M

• Training Supervisor (40-50 direct reports) responsible for ensuring that all employees successfully completed all training assigned by NETL and Program Director for the Emergency Response Organization for our contract with responsibility for any employees during any EMS situation, and for any OSHA reporting required

• Led the successful ISO 14001 and OHSAS 18001 certification effort at multiple site government research facility

• Created and led training on all quality and environmental issues

• Evaluated documentation for compliance to ISO 9001, ISO 14001, and OHSAS 18001

• Conducted internal and second party compliance audits

• Recommended improvements to environmental and quality systems

• Created/revised procedures and directives as needed

• Hired, trained and managed fourteen (14) direct reports stationed at all three sites (Morgantown WV, Pittsburgh PA, Albany OR)

• Created a true team atmosphere for all team members

• Demonstrated initiative by adding a second task to digitize a paper-based system called Safety Analysis Review System (SARS) and created and got approval for annual budget for new task of $1.3M.

• Responsible for maintenance of the Directives system, ES&H website, Training Modules, Internal Audit logistics, and any other tasks assigned by NETL

Northern Stamping Corp. - Cuyahoga Heights, OH [Cleveland] – QS Engineer (1999 to 2002) – Tier I supplier to GM and Toyota manufacturing through Sheet metal stamping, welding, assembly, and electro disposition coating of underbody parts for the truck and SUV market.

Management Representative for QS9000 and ISO 14000 in Multi-Plant environment.

Revamped Quality distribution system and carried bulk of responsibility for ISO14000 Implementation.

Interpreted and implemented Quality & Environmental Systems Program with responsibility and authority to recommend to Managers those operations be investigated when requirements of the Quality & Environmental Systems needed to be enforced and/or enhanced.

Audited APQP/PPAP/FMEA process and insured accurate creation of Control Charts for paint thickness.

Ensured Quality/Environmental Systems are established, implemented and maintained at all levels.

Examined, reviewed & reported status and adequacy through the Management Review process.

Responsible for internal auditing and training to validate the effectiveness of the Quality/Environmental System.

Act as liaison with third party registrar to coordinate certification activities.

Perceived need to rework scrap & achieved 85% reduction thereby saving company time and money.

Encouraged changes in procedures that resulted in 80% reduction in PPM rating thereby enhancing prospects for new contract awards.

Birmingham Steel Corp. – Cuyahoga Heights, OH [Cleveland] - Quality Facilitator (1997 to 1999) – Tier II supplier of bar, rod, and wire products to the automotive industries.

• Maintained mill based QS9000 quality system documentation for three (3) mills including control, review/revision coordination, employee awareness presentations and quality record retention.

• Assisted and facilitated continuous improvement team activities including data collection/analysis,

Coaching leaders, training participants in problem solving, scheduling meetings, and reporting results.

• Coordinated mill response to customer requests for Corrective/Preventive Action.

• Administered gage control program of operating divisions including GR&R studies.

• Conducted QS9000 and ISO/IEC17025 (A2LA accredited lab) internal audits to ensure compliance with standard and participated in surveillance audits for both standards.

• Coordinated, monitored and prepared flow of information to/from customers regarding claims and requests for Corrective/Preventative action and associated internal reporting requirements.

• Represented Division during second and third party audits and complete customer surveys.

• Maintained CAR system to assure timely and appropriate response.

• Responsible for creation of PPAP submissions to customer.

TSW Industries – Strongsville, OH - Quality Inspector (1994 to 1997) – Job shop doing prototype parts for NASA as well as small lots for aerospace, commercial including GE Transportation.

• Accepted responsibility for answering any customer rejections including Cause/Corrective Action including MRB.

• Created First Article inspection requirements including characteristic control plans.

• Acted as Liaison between customer and manufacturing.

• Insured proper certification for secondary operations (e.g. anodize, chrome plate, passivate, and dry film lube).

• Performed hands-on Receiving, In-process and Final Inspection.

• Acted as Q.A. Manager in his absence.

International Gear Corp. – Cleveland, OH - Lead Inspector/Supervisor (1989-1993) – Tier I supplier to Sikorsky Aircraft and McDonald-Douglas manufacturing transmissions for the Sikorsky CH-53E and the McDonald-Douglas Apache.

• Lead inspector/Supervisor in all areas of manufacture including receiving, in-process, heat treat, final and source inspection facilitating improvements to inspection process in all areas including creation of SPC data to satisfy customer and contractual requirements.

• Appointed to continuous improvement team for reduction of handing damage that resulted in cost savings in excess of $1M.

• Certified Flight Safety Inspector.

• Responsible for inventory control.

Sikorsky Aircraft - Inspector – Stratford, CT - (1981 - 1989) – Free worlds’ largest manufacturer of helicopters including the Blackhawk, Seahawk, CH-53E Super Stallion, and the S-76.

• Certified Flight Safety Inspector.

• Responsible for 100% inspection/acceptance of 35 Spares Kits (3000 parts per kit avg.) in coordination with Navy Procurement Office for Saudi Arabian aircraft.

• Chosen from 12,000 to 14,000 employees to participate in 4000 hr Machinist Technician Course

Certified by State of Connecticut and sponsored by Sikorsky Aircraft.

References: Personal and professional references available upon request

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