Customer Service Sales
Resume:
Tanisha Davis
**** ****** ****** ******* ***.****
Kennesaw, Georgia, 30144
****************@*****.***
Career overview:
Dedicated Customer Service Representative for Avon for 3 years and an Apple call agent, motivated to maintain customer satisfaction and contribute to company success.
Friendly Sales Associate with a warm smile enduring over three years of experience working in diverse retail and customer service environments.
Work Experience
Apple Inc./Teleperformance 04/2012-08/2012
Apple Call Agent
• Asked open-ended questions to assess customer needs.
• Learned, referenced and applied product knowledge information.
• Regularly sought opportunities to up sell and add on additional merchandise.
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
• Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
• Resolved product issues and shared benefits of new technology.
• Managed quality communication, customer support and product representation for each client.
• Answered customer questions regarding store merchandise, department information and pricing.
Tjmaxx
12/2010-4/2011
Sales Associate
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Assisted customers in person and via telephone.
• Stocking, Fitting Room & Inventory
• Maintaining Sales Floor
• Prevented store losses using awareness, attention to detail and integrity.
• Folded and arranged garments in attractive displays.
• Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
Chynthia’s House Keeping 01/2010-06/2010
House Keeper
Worked in Houses in Businesses providing cleaning services which include:
• Dusting
• Sweeping
• Mopping
• Vacuuming
Avon 09/200*-**-****
Avon Sales Rep
• Organized weekly sales reports for the sales department to track product success.
• Described product to customers and accurately explained details and care of merchandise.
• Computed accurate sales prices for purchase transactions.
• Excelled in exceeding daily credit card application goals.
• Assisted customers in person and via telephone.
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Education
Florida College of Natural Health, Pompano Beach, Florida 03/2009-12/2009
Diploma
Piper High School,
Sunrise, Florida
GED Diploma
Achievements/Awards
• Customer Service
• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
• Handled guest complaints, maintaining a positive Housekeeping experience for all rest.
• Resolved Customers issues Sales
• Consistently generated additional revenue through skilled sales techniques.
• Telephone Service
• Professionally processed 10+ calls per day, providing information and service to ensure customer satisfaction for Apple iPhone customers.
Skills
• Adaptability
• Inventory control
• Telephone inquiries
• Customer service
• Telecommunication skills
• Strong organizational skills
• Creative problem solver
• Creative Writing
• Great Listening skills
• Excellent communication skills
• MS Windows proficient
• Courteous demeanor
• Strong client relations
• basic mac iOs devices skills
• Book keeping skills
• House Keeping
Contact this candidate