Customer Service Sales
Resume:
Colleen S. Hughes
Charlotte, NC 28205
**************@*****.***
Objective
To obtain a sales position that will utilize my many years of wine and beer experience as well as customer service expertise.
Qualifications
I have worked in many facets of the wine and beer industry for the last 6 years. This has given me both experience and insight into a very diverse product base, as well as a true passion for libations and their ability to bring people together. Having sold your products directly to guests in at establishments where I have worked, I bring a “from the client’s eyes” perspective to the table. I have the experience and knowledge to best communicate your products to retail markets. I am a motivated self-starter, able to work on a team or independently. I am very friendly and personable, with a passion for learning new things.
Experience
2010- Present Bartender/ Server Growlers Pour House Charlotte, NC
Tend bar in a high volume brewpub that specializes in American small craft beer. Remain current on a fluctuating beer menu to enhance my beer knowledge. Provide accurate flavor profiles to guests on all beers in house to help them determine what best suits there pallet. Educate guests of different beer styles and how the effect the overall flavors of beer, as well as food and beer parings.
2009- 12/2010 Server Ruth’s Chris Steak House Charlotte, NC
Served guests with the very highest attention to detail, in a fine dinning establishment. Assisted guests in making the best food and wine pairing choices to suit their tastes and budget. Gained in-depth knowledge into all facets of wine flavors and production, including the effects of different soil types, irrigation, yearly temperatures, steps of fermentation, ageing, and bottling. Also learned to identify and describe the common characteristics of grapes of the same varietals but different regions, and understand the blending of wines to create new depths of flavor and body. I am able to communicate this information in easy to understand verbiage to my guests, to help them better understand what they like and why they like it.
2009-2010 Bartender/ Barista Terrace Café Charlotte, NC
Assisted in the opening of a new restaurant in the South Park area and worked as a bartender. I assisted the bar manager in creating the wine list. Worked with venders from many of the Charlotte area beverage distributors to build an impressive wine list from the ground up. Gained the experience of seeing how the vendor client relationship is established and what a salesperson needs to do to get their product into a restaurant and maintain the relationship.
2010 Tasting and Demos Executive Wines Charlotte, NC
Worked for a wine distribution company doing tasting of their featured products. Established relationships with store managers. Developed basic understanding of the role of the sales person in getting new products on the market. Prepared displays and managed back stock. Traveled to different grocery stores in the Charlotte area and saw first hand how different stores handled inventory. Worked with costumers to help them make the best wine choices for them, in a fun and easygoing way. Refined and tailored my sales approach to the different stores clientele to put the best spin on products.
2005 – 2009 Server / Trainer Village Tavern Winston-Salem, NC
Responsible for sustaining a relaxing, upscale dining experience for guests by delivering outstanding customer service in a fast paced restaurant.. Other responsibilities include training new hires, staying abreast of shifting menu. Always committed to keeping a positive and friendly work place environment.
2003-2004 Server Mellow Mushroom Charlotte, NC
Served guests in a fun dinning establishment, where aside from the food our main focus was on the 200+ beers that we carried from around the world. We were strongly encouraged to try new beers. Participated in beer classes to learn different styles, how beers were brewed, how to create different flavors, and strengths. I learned what I liked and why. Built a strong foundation of knowledge that I have kept up and further developed.
1997-2003 Shift Supervisor/Corporate Trainer Starbucks Coffee Company Charlotte, NC
Taught “Core” training classes, required of all new partners. Assisted in the opening of new stores: including training of new partners, equipment set up/maintenance. Prepared new promotions and retail displays at some of the highest volume stores in the district. Worked closely with management of in-store operations to ensure optimal guest and partner experiences. Maintained up-to-date knowledge of retail products/menu. Profit/loss reporting with strong focus on inventory management. Daily opening and closing management responsibilities, including bank deposits and book keeping.
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