Benefit Specialist

Rebekah Villega

425-***-**** ▪ *********@*****.***

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BENEFIT SPECIALIST

▪ Extensive Benefit Background, including claims, Patient Management and customer service experience with nationwide insurance carriers; benefit analysis and management for insurance brokers.

▪ Demonstrated success in organization and time management, writing training manuals, job process streamlining, and management reports.

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HR SKILLS

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▪ HR Policies and Procedures ▪ Benefits Administration ▪ Payroll Assistant

▪ Transportation Coordinator ▪ FMLA/LOA ▪ Background Checks

▪ New Hire Reporting ▪ Lifecycle Changes ▪ New Hire Orientation

▪ Employee Verifications ▪ 401K/Pension Administration

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PROFESSIONAL EXPERIENCE

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UNISEA, INC. – Redmond, WA

Leading producer of King Crab, Pollock, Cod and Halibut seafood processing

Benefit Specialist, May 2008 to Present

Management of leave of absence program and benefit records; administer benefit programs and open enrollment, defined benefit and defined contribution administration; respond promptly to all questions and issues pertaining to benefit programs; audit of monthly experience reports and assistant to Payroll Department.

Key Results:

• Reduced benefit costs by meticulous recordkeeping and monthly audits of billing statements.

• Provided feedback to HR Director, management team, and insurance broker on how to enhance UniSea’s benefit program.

Coinstar – Bellevue, WA

Production of entertainment based products (coin counting machines, DVD rentals, etc.

HR Assistant, December 2006 to May 2008

Initial point of contact for questions related to HR policies, practices, benefits and compensation. Managed between 40-50 FMLA cases and worked directly with management to monitor same.

Key Results:

• Member of HR Development Team who was instrumental in promoting inter-department and inter-office cross training and education.

• Wrote department training manual covering administrative processing, FMLA and LOA information.

• Created system to track Workers Compensation and LOA cases.

• Brought company’s state mandated Short Term Disability programs into compliance.

Corporate Planning Systems – Bellevue, WA

Employee benefit brokerage and financial consulting organization

Benefit Specialist, Dec 2005 to Oct 2006 Client Service Advisor, March 2005 to Dec 2005

Responsible for financial aspects of client accounts including monthly claims

experience, claims/benefit analysis, renewal and mid-year reporting. Worked

with HR Representatives and insurance carriers to resolve eligibility, claims,

appeals and benefit inquiries and issues.

Key Results:

• Developed company wide employee appreciation program

Progressive Insurance – Bellevue, WA

Auto Insurance Company

Medical Claims Representative, Oct 2003 to Mar 2005

Personal Injury Protection claims manager.

Kibble & Prentice – Seattle, WA

Employee benefit brokerage and financial consulting organization

Benefit Specialist, Apr 2002 to Oct 2003

Worked with HR Representatives and insurance carriers to resolve eligibility and claim issues.

Aetna – Seattle, WA

Health Insurance Company

Healthcare Facilitator Supervisor, Feb 2000 to Jan 2002

Managed Patient Management call center and ensured stats maintained/exceeded company expectations.

Healthcare Facilitator, Feb 1999 to Feb 2000

Processed managed care referrals, registration of hospital admissions, written correspondence.

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EDUCATION

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UNIVERSITY OF PHOENIX – Tukwila, WA

Bachelor of Science in Business Management, 2003

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OF NOTE

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Professional Development:

• Former licensed agent for Washington State Life and Disability

Affiliations:

• Society for Human Resource Management (SHRM)

• Member of Raleigh Wake Human Resource Management Association

Contact this candidate