Quality Assurance Manager

QUALITY DIRECTOR | QUALITY MANAGER

ROOT CAUSE ANALYSIS STATISTICAL PROCESS CONTROL INDUSTRIAL ENGINEERING CONTROL PLANS

LEAN MANUFACTURING NEW PRODUCT LAUNCHING QUALITY SYSTEM AUDITS PRODUCTION PART APPROVAL PROCESS

PLAN-DO-CHECK-ACT GEOMETRIC DIMENSIONING AND TOLERANCING ADVANCED PRODUCT QUALITY PLANNING

FAILURE MODES AND EFFECTS ANALYSIS LOGISTICS, INVENTORY CONTROL AND PURCHASING

COMMUNICATION/INTERPERSONAL SKILLS

Seasoned, competent, and goal-oriented professional, equipped with expertise in quality assurance systems relating to plastic molding, metal machining, cold forming, hot forging, bending, stamping, electronics repair, assembly, and coating operations. Possess in-depth knowledge in Quality System design and standards such as ISO 9001, QS 9000, TE Supplement, ISO 14001, TL 9000 & TS 16949. Excellent organizational, problem-solving, and time management skills; adept at prioritizing goals and working under deadlines without compromising quality. Efficiently work with minimum supervision and within specific constraints and guidelines, yet meeting and exceeding expectations. Thrive in a competitive, challenging, and fast-paced environment. Lifelong learner, stimulated by attaining knowledge to achieve set goals.

PROFESSIONAL EXPERIENCE

SENIOR DIRECTOR OF SUPPLY CHAIN

DIRECTOR OF QUALITY JUL 2011–APRIL 2012

MAR 2011–JUL 2011

OVCS Inc. Columbus, OH

Assume full responsibility in developing net value, designing competitive infrastructure, leveraging logistics, evaluating performance, and coordinating supply and demand. Supervise Directors and Mangers of Operations, Quality, Purchasing, Warehouse/Logistics operations, inventory planning, and material transfer and storage; as well as designation of appropriate schedules, costs, and resources. Provide guidance and supervision to staff to guarantee delivery of quality products and services as well as to decrease related costs of prevention and failures.

• Maintained compliance with standards and policies for quality, including ISO 9001, 5S, and ESD programs.

• Collaborated with higher management regarding performance evaluations and critical issues while creating key performance indicators and metrics.

• Facilitated training and career development programs to ensure quality service and successful achievement of goals.

• Responsible for coordinating and monitoring budget as well as in preparing annual general accounting budget for multiple departments.

QUALITY MANAGER JAN 2005–JAN 2009

GKN Sinter Metals Gallipolis, OH

Supervised various departments, including Quality Engineering, Metallurgy Laboratory, Metrology, and Inspection. Functioned as the lead internal auditor and representative of the management for TS-16949 Quality System.

• Responsible for developing and analysis of Key Metrics such as Quality Cost (reduced by $55,000/mo.) & PPM / Customer Concerns reduced to single digits applying Deming & Six Sigma Methodology

• Captured cost reductions by developing and executing software for document control, statistical data analysis, and process capability improvement.

• Commended for delivering effective lean standard work; recognized member of the Site Steering Committee for Lean Manufacturing and Business Segment Champion.

CORPORATE QUALITY MANAGER MAR 2004–DEC 2004

Mid West Fabricating Company Amanda, OH

Oversaw three manufacturing plants, including all aspects of quality management; supervised staff that included quality engineers, floor inspectors, and CMM layout personnel. Managed the audit program of quality and environmental systems, key performance metrics, management review, continuous improvement activities and trainings.

• Served as the Program Manager in launching a new automotive product, which includes APQP and Process Sign-Off for GM and Chrysler; carried out duties of project coordinator for Lean manufacturing.

• Demonstrated commitment as management representative for Quality and ISO 14001 management systems as well as in the project management of transitioning QS 9000 to TS 16949.

QUALITY SYSTEMS CONSULTANT APR 2002–NOV 2003

Aerotek Contract Engineering Columbus, OH

Conducted training on various subject matters, such as QMS processes, continuous improvement, customer satisfaction, and quality system principals to executive management and subsequent levels; along with analysis, goal-setting, and reporting of key business metrics for process improvement and reducing expenditure trainings to staff.

• Formulated, recorded, and implemented ISO 9001/2000 complaint QMS.

• Delivered effective quality manual policies, procedures, and level-3 documents.

QUALITY ASSURANCE MANAGER JUN 1997–JAN 2002

Schuler Incorporated Columbus, OH

Rendered oversight on statistical analysis, statistical process control, and root cause analysis of nonconformance as well as continuous improvement and development of Ford compliant QOS program. Acted as liaison to registrar and management representative for both facilities. Administered trainings to QC shop floor inspectors, audit staff, lead internal auditor, and document control specialist.

• Created and executed document control system and internal audit program; as well as two independent quality systems for registration, including facility in Columbus, Ohio registered to ISO 9001, QS 9000, TE Supplement, and ISO 14001 and facility in Canton, Michigan registered to ISO 9002, QS 9000, and ISO 14001.

• Developed, implemented, and supervised the gage calibration system software.

• Successfully achieved Ford Q1 Quality Award.

EARLIER CAREER

QUALITY ASSURANCE ENGINEER

ASC Incorporated Columbus, OH

QUALITY ASSURANCE ENGINEER

Kelsey-Hayes Co. Mt. Vernon, OH

INDUSTRIAL ENGINEER

Premix EMS Lancaster, OH

EDUCATION

Bachelor of Science in Technical Administration: cum laude

Franklin University Columbus, OH: 2000

Associate of Applied Science in Manufacturing Engineering Technology

Central Ohio Technical College Newark, OH: 1993

PROFESSIONAL DEVELOPMENT

ExpertRating: 2008

SIX SIGMA BLACK BELT CERTIFICATION | LEAN MANAGEMENT CERTIFICATION | TOTAL QUALITY MANAGEMENT CERTIFICATION

Automotive Industry Action Group: 2006

TS 16949 LEAD AUDITOR

Luminous Group: 2004

LAYERED PROCESS AUDIT

Automotive Industry Action Group: 2004

CERTIFIED TS 16949 INTERNAL AUDITOR

Eastern Michigan University: 2004

LEAN MANUFACTURING | AUDITING CORE TOOLS FOR TS16949 | GEOMETRIC DIMENSIONING AND TOLERANCING

Eastern Michigan University: 2000

ISO 14001 | QUALITY/BUSINESS OPERATING SYSTEM

Eastern Michigan University: 1999

RELIABILITY AND MAINTAINABILITY | EQUIPMENT FMEA | CERTIFIED QUALITY AUDITOR

Automotive Industry Action Group: 1998

CERTIFIED QS 9000 INTERNAL AUDITOR

Eastern Michigan University: 1998

BENCHMARKING | SHORT RUN SPC

Fairlane Training Center (Ford): 1997

QUALITY OPERATING SYSTEM

Mitutoyo: 1997

GAGE CALIBRATION

Eastern Michigan University: 1998

TE SUPPLEMENT | QS 9000

Dorian Shainin: 1993

STATISTICAL ENGINEERING

Maynard Research Council: 1988

TIME STUDY

PROFESSIONAL AFFILIATIONS

American Society for Quality (ASQ) American Production and Inventory Control Society (APICS)

TECHNICAL SKILLS

Microsoft Office Applications | MS Great Plains | MRP | ERP | Shop Floor Control

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