Customer Service Manager

John “Randy” W. McCargo, Jr

***** ****** ***** **** #*** Ashburn VA 20147 540-***-**** ********@***.***

Qualifications Summary

Experienced working as administrative support in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Extremely ethical, discreet and trustworthy, committed to superior quality customer service. Confident and controlled in all interactions with individuals at all levels. Multi-task effectively, resourceful in completion of projects and detail-oriented. Capabilities include:

• Customer Service & Relations

• Accounts Payable/Receivable

• Telephone Reception

• Word Processing & Typing

• Filing & Data Archiving

• General Accounting

• Computer Operations

• Office Equipment Operation

• Problem Solving

• Event Planning

Experience Highlights

Administrative Support

• Performed administrative and secretarial support functions for owners of multiple quality hotels.

• Managed and coordinated multiple functions and projects.

• Provided professional and discreet services for quests. Scheduled reservations and maintained accurate up-to-date guest files, logs and reports.

• Maintained accurate general accounting records, assisted with A/P and A/R, payroll and deposits.

• Provided support for all sections of hotel operations.

Customer Service & Reception

• Registered incoming guests

• Investigated and resolved any/all guest issues or requests.

• Orchestrated hotel special events, reservations and catering, managed customer relations and provided exemplary service to all guests.

Management & Supervision

• Promoted rapidly from front desk clerk to assistant general manager at an upscale hotel. Oversaw all operations including housekeeping, maintenance. Troubleshot and resolved problems. Mediated staff disputes and handled guest complaints.

• Participated in staff recruitment, hiring, and work/vacation schedules. Supervised front-desk staff.

• Trained and supervised full and part-time staff.

Employment History

Assistant General Manager, Hampton Inn, Winchester VA

Front Desk Manager, Hampton Inn, Winchester VA

Desk Clerk, Auditor, Fairfield Inn, Winchester VA

General Manager, Maid Brigade, Charles Town WV

Front Desk Manager, Vienna Wolf Trap Hotel, Vienna VA

Education & Training Community Involvement

San Diego State University Committed to Vienna Youth Football as

Business Management/Sports Medicine Coach and mentor for under privileged

teenage boys.

Certificates

Certified in most all aspects of Hotel management – available upon request, to many to list

References

Available upon request

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