Customer Service Assistant

Bobbi Jo Johnson

**** ** ***** ******* ***** Edmond, OK 405-***-**** *****.**.*******.**@*****.***

Seeking a professional position in a progressive, community service oriented organization providing special emphasis on life transitions, including, marriage, birth, divorce, end of life decisions, grief and bereavement

Education

BA in Sociology University of Oklahoma Emphasis: aging, family, social injustice, women’s issues

Undergraduate requirements Oklahoma State University – OKC Academic Awards received

Undergraduate requirements Oklahoma City Community College Academic Awards received

Legal Secretary I certification Secretarial Science certification Francis Tuttle Vo-Tech

Skills

Mastery of Microsoft Word and Excel Above average knowledge of AR/AP

Experience with Windows and Mac OS X Highly motivated team player

Excellent communication skills Ability to set priorities and multi-task

Keen attention to detail Loyal respect for confidentiality

Work Experience

University of Oklahoma Student Conduct Office Staff Assistant July 2009 to Dec. 2010

Assist daily activities of Student Conduct staff, including the Director,

Associate Director, Program Specialist and Student Assistants

Management of student assistants, including scheduling, training and task delegation

Management of Alcohol Compliance Team, including scheduling and task preparation

State office accounting and financial reporting, including daily cash handling, AR/AP,

monthly reconciliation and communication with Financial Support Services

Office duties including e-mails, phone calls, appointment scheduling, purchasing and records management

Accomplishments: created and maintained an office procedures manual

University of Oklahoma Resident’s Life Student Employee July 2008 to June 2009

Assist Center Coordinator, Resident Director and

Activities Director in one of universities’ live-in student residential dorms

Accomplishments: established a standardized office procedure and filing system for fifteen Resident Advisors in order to garner efficiency in paperwork and other office responsibilities

Farmers Insurance L.O. Harrington Agency Licensed Insurance CSR Jan. 2005 to April, 2008

Assist insurance customers with their insurance needs

Accomplishments: assisted with moving the office towards being paper-free, scanned and archived existing customer files

Southwestern Wire, Inc. Sales Staff Assistant & Production Coordinator May 1996 to Nov. 2002

Sales Staff Assistant:

Customer service via phone calls and correspondence

Working directly with several plant supervisors to ensure customer orders were completed

as specified by the customer

Working directly with accounting office and shipping department to ensure customer orders were

delivered in a timely fashion and at the accurate price

Production Coordinator:

Worked directly with plant supervisors and employees in several different departments to maintain

the flow of production as needed to complete customer orders

Preparation for and supervising of a daily meeting with all plant supervisors

Preparation and distribution of plant production schedules for all departments

Extensive knowledge of the galvanized chain link manufacturing process

Accomplishments:

Benefits Committee Chairwoman: directed committee as an elected liaison between the HR department and all employees, in order to expand employee benefits

Safety Committee Chairwoman: after completing extensive safety training with OSHA-trained coordinators, directed the committee in monthly, plant-wide safety inspections and meetings; maintained committee minutes and records

Volunteer and Community Service

Board of Directors Women’s Resource Center 2008 to 2010

National Education for Women’s Leadership* Alumni representing University of Oklahoma 2008

*”The award-winning National Education for Women's Leadership program (N.E.W. Leadership) educates and empowers undergraduate women to participate actively in politics and public service.” -- http://www.ou.edu/carlalbertcenter/leadership/newl-about.html

Former volunteer domestic violence shelter food bank clothing closet crisis pregnancy center

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