Customer Service Sales
Resume:
Tracy L. Sammarco
Lombard, IL **148
**************@*****.***
Experience
Delta Dental 09/07-Present
Lisle, IL – Client Services Representative
Accurately respond to verbal client inquires and complaints directly from subscribers, providers, brokers, or group administrators
Accurately process claim adjustments during the phone call and/or during regular work time
Maintain and follow up on documents for all adjustment requests, check investigations, and overpayment letters
Complete and maintain daily log/forms/reports
Assist in new representatives' training
Accurately completes special projects assigned within specified time frames
Perform other job-related duties as assigned
DuPage Medical 11/04-09/05
Glen Ellyn, IL – Scheduler for Orthopedics
Answered all incoming phone calls for the Orthopedic Department
Scheduled appointments for 12 doctor
Assist with front office duties
Rossi Home Furnishings 07/03-11/04
Downers Grove – Receptionist / Office Assistant
General office duties and reception
Handling financial transactions and making nightly deposits
Coordinating customer merchandise pick up
Aramark Food Service 12/02-5/03
Lombard, IL – Lunchroom Scanner, Manor Hill School, Lombard, IL
Responsible for weekly deposits to children’s lunch accounts
Mutual Trust Life Insurance 07/00-09/02
Oak Brook, IL – Customer Service Representative
Administrative Client Services, Service Representative
Process policy changes including conversions, reinstatements and reissues – assemble and send new policies
Prepare contract endorsements, amendments, review outstanding issue requirements and
other various changes
Heavy phone contact with agents and policy owners
Tracy L. Sammarco
Page 2
The Meadows of Glen Ellyn 05/99-07/00
Glen Ellyn, IL
Marketing Assistant / Move-In Coordinator
Assist marketing director with promotional activities and special events
Sales tracking system and preparation of sales reports for sales staff, marketing director and executive director
Assist with sales efforts
Coordinate move-in and move-outs including coordination of moving companies
Conduct home visits to help assist the downsizing procedure, real estate assistance, packing, etc.
Answer and distribute inbound calls and perform receptionist duties
Douwe Egberts Coffee Systems 03/98-05/99
Bensenville, IL
Prepared all administrative work and proposals for 6 National Account Managers
Maintained customer and sales tracking databases
Prepared marketing material to be distributed at food shows
Processed paperwork for quarterly and annual rebates
Administered new employee training
Placement Solutions 02/94-08/96
Lombard, IL
Worked as a temporary for Douwe Egberts from January, 1996 through August, 1996
Various temporary positions
Star International U.S.A. Corp. 02/92-02/94
Westmont, IL
Coordinated export shipments including all documentation
Marketing assistance
New employee training
Coordinated international travel arrangements
Skills
Strong customer service skills. Excellent oral and written communication skills. Strong Word, Excel, and Power Point skills. Strong ability to work in ACD environment with talk and time goals. Knowledge of insurance reimbursement practices, including processing policies, deductibles, maximums, coordination of benefits (COB) and dental terminology. Strong ability to multi-task.
Education
Associate of Applied Science Degree-Office Careers 06/92
College of DuPage Glen Ellyn, IL
Professional Secretary Program 1987 - 1988
DAVEA Addison, IL
References
Available upon request
Contact this candidate