Customer Service Administrative Assistant
Resume:
JOAN M. HANDY
Perris, CA ***70
***********@*****.***
Objective:
To obtain a position as an Administrative Assistant that allows me to employ my existing talents and acquire new expertise.
Professional Strengths:
21 years Customer Service, excellent communications skills, experience in negotiating and implementing processes to increase work-flow productivity. Well versed in several software applications including Excel, Word, Power Point and Outlook, Internet navigation. Can operate printers, multi-line phones, copiers, and fax machines, good money and time management, caseload management, detail and goal oriented team player, can work with little or no supervision.
Work History:
Administrative Assistant 06/02/10 to 09/30/10
IRG Plotters & Printers, Santa Monica, California
Received, and placed orders for Cal State Los Angeles College, created Sales, Purchase Orders and Invoices for clients, updated QuickBooks software with shipping information, ordered printer and computer supplies online through several distribution services, HP, Synnex, etc. Negotiated with Management to improve administrative procedures, processed FedEx labels, processed vendor payments through QuickBooks, maintained office supplies, processed field technician orders.
Administrative Assistant 11/98 to 01/08
SCAN Health Plan-Independent Living Power, Riverside, California
Received, assigned and tracked new intakes for all Personal Care Planner staff, developed weekly and monthly reports, ensured reports meet corporate guidelines, initiated new tracking system to track all intakes and assessments completed, decreased report time by fifty percent, negotiated ideas with Management team to create short and long term department objectives in accordance with company goals, updated and implemented department training manual for department compliance, created New Employee Reference Guide, coordinated and maintained records for staff, office space and facility items, reviewed and run time-sheets, expense, and mileage reports for proper payment, coordinated all office functions, holiday activities, luncheons and special events.
Customer Service Representative 08/97 to 10/98
InfoNxx, Riverside, California
Professionally communicated with callers to provide and enhance directory assistance to hundreds of callers on a daily basis within a call center environment as well as emergency services.
Secretary 02/93 to 03/97
G H Network, Alta Loma, California
Provided assistance to Loan Officers and Realtors with their networking objectives and special projects, Answered multi-line phones, handled all aspects of mail, prepared Loan Packets, typed memos, reports, verifications and forms as well as a variety of other tasks as requested.
Secretary 02/91 to 11/94
So-Cal Mortgage, Rialto, California
Answered multi-line phone system, retrieved and delivered messages accurately, handled all aspects of mail, prepared loan packets; provided assistance to Loan Officers and Realtors such as handling their networking objectives and special projects in addition to typing memos, reports, verifications and forms.
Education:
Certified Computerized Accounting Administration, Skadron College 1998
References Available Upon Request
Contact this candidate