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Manager Insurance

Flanders, New Jersey, 07836, United States
March 16, 2011

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**-** ******* *******

Flanders, NJ *****


Tony Defreitas

Capabilities • Extremely proficient in writing accurate and profitable estimates using Pathways Estimating system.

• Proficient in training and coaching others to write accurate estimates as well as creating proper supplements to present to various insurance companies.

• Set up policies and procedures that clearly state the procedures to be followed by each individual employee from the moment the estimate is written to the follow up phone call after repairs are completed

• Each employee is held accountable for his area of expertise during the repair process. This ensures that all employees are aware of their responsibilities in relation to the repair process.

• Proficient in tracking paint and material costs to ensure profitability in this important but sometimes overlooked area

• Have experience with various DRP Insurance Companies

• Have prior ASE credentials both in body and mechanical.

• Extremely reliable and capable of working long hours as needed.

• References supplied upon request.

Work Experience

April 2010-February 2011

Car Kraft Auto Body, Englewood, N.J.

• A Geico ARX DRP shop

• Repairing 25-30 cars per week

• Low cycle time was main objective.

• We also had State Farm and Hartford DRP’s

• Handled all Geico claims from start to finish.

• Ordered all parts from various parts departments.

• Take pictures as needed and processed supplements.

March 2008-March 2010

C&L Auto Body West , Kenvil, N.J.

• A Geico ARX Drp shop

• We complete 30 cars a week on average.

• Grossing $200,000.00 a month

• Shops main objective is cycle time which I have consistently down to under 4.0 days. Low cycle time transfers directly into high gross profits as well as high customer satisfaction.

May 1998-January 2008

Mercedes Benz of Morristown, Morristown, N.J.

• Was body shop manager for ten years.

• We started out with 6,000 sq. foot building

• Helped design and build new 25,000 sq. foot body shop.

• The operation was and is state of the art.

• We performed mainly heavy collision repairs on high end cars.

• Was able to satisfy a demanding customer base.

• Was in complete control of all aspects of body shop.

• All monies due from various insurance companies were collected regularly.

Prior work history I have worked for mostly domestic automotive dealerships in the New Jersey area since the 1980’s. I started out as a flat rate technician for many years. I than worked as a warranty administrator and service advisor and quickly moved up to service management. After many years in service management I was offered a job as body shop manager of Mercedes Benz of Morristown which I performed for the last ten years of my career.

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