Manager Customer Service

Professional Profile

Career Objective

Results-oriented, energetic, highly motivated, hands-on purchasing, receiving and inventory professional, with over 10 years of diversified experience in multiple industries. Experienced in purchasing, inventory, receiving, warehousing, documentation control, manufacturing, customer service, accounts payable, accounts receivable and banking.

Personal Profile

Major strengths include strong organizational skills, ability to work well with people, team player, attention to detail, contract negotiation, sourcing, purchasing a wide range of products, inventory, dutiful respect for compliance in a regulated environment, supervisory skills including training, and other administrative tasks. Computer and internet literate, knowledge of multiple types of software and enjoy the challenge of new ones.

Skills Summary

• Inventory

• Purchasing

• Receiving

• MP/ Maintanence Software. • Sales/ Marketing

• Hiring/Training/ Bilingual

• Supervisor/ Contract Negociation

• Infor (EAM 8.5) Software.

Professional Experience

Ole Mexican Foods, Inc: Purchasing Agent 07-2009 to Present

Monitor facilities spending on construction, and maintenance projects to ensure they stay within budget.

Reconcile at month’s end the purchasing, inventory, receiving.

Monitor warehouse inventory and order replenishment when needed.

Provide daily operational control of the purchasing office and ensure that all orders and requests are fulfilled.

Daily ordering of all equipment, maintenance, and related supplies.

Negotiate pricing on repetitive and new purchases.

Work closely with accounts payable to ensure timely payment to vendors.

World Food Group, LLC: Sales Manager 02-2007 to 07-2009

Responsible for selling the entire product line, plus customized items to new accounts.

Responsible for establishing broker network and targeting accounts

Responsible for establishing the marketing programs and point of sale

Sold regional chains, Jalisco Super Market, Value foods, Compare Market, El Progreso Market.

Expanded business by 15% through the sales of new accounts, using a consultative approach

Managed five sales account manager and one product manager.

The Atlanta Churros Company, INC: Restaurant Manager 04-2002 to 02-2007

Balance service with costs to ensure profitability

Promote guest satisfaction to steady repeat business

Coach / schedule servers to maximum levels of performance

Monitor BOG for consistent sanitation, food quality and presentation

Purchase / control inventory with attention to budget guidelines

Education

UGMA UNIVERSITY Bolivar, Venezuela

Bachelors Degree in Business Administration- Operations Management. 12/15/2001

GEORGIA INSTITUTE OF TECHNOLOGY – Atlanta, GA

English as a second language certificate, 2002

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