Customer Service Sales
Resume:
Iowa City, IA *****
Phone: 319-***-****
E-mail: *******.******@*****.***
Taivian Jordan
Summary of
qualifications
Work experience
Exemplary customer service skills, including an ability to actively
listen and effectively question to determine root causes and resolve
issues
Demonstrated negotiation, escalation, organization, and priorization
skills
Excellent communication skills – interpersonal, verbal, and written
with the goal of influencing outcomes
Ability to cooperate and build positive, productive relationships with
external and internal customers
Ability to meet deadlines and established goals individually and
within a team-based environment
2010
Aerotech – Edlink
Tuition Specialist
Respond to customer phone and email inquiries, review, research
and approve applications within policy
Research and approve customer reimbursements
Assists with indexing and research items for clients, as needed
2006-2008
Account Manager
Provide account support and sales to 150 + local businesses
Consistently achieve and surpass all company sales and support
goals
Grew client base while motivating existing clients to branch out into
new revenue generating areas
2004 - 2006
Operations Supervisor
Promoted to a supervisor position within six months of being hired.
Lead the number one team in the company for both second and third
quarters of 2005.
Responsible for quality, production, and hours for 15 representatives
Instrumental in developing and launching the Voice Over IP sales
strategies for two providers.
Gained proficiency in all aspects of tele-services including;
recruiting, hiring, training, and developing new representatives.
1999 - 2004
Telephone Sales Representative
Consistently achieved all quality, production, hours and citizenship
goals.
Awarded ‘Outstanding TSR of the Month’ and ‘Quality Honor Roll’
numerous times throughout tenure.
Active participant in the ‘Team Mentoring’ program for the Coralville
Center.
Coralville, IA
Frohwein Office Supply
Coralville, IA
Total Marketing One
North Liberty, IA
Access Direct Telemarketing
Coralville, IA
Education
2008
Kirkwood Community College
Iowa City, IA
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