Customer Service Manager

LAURA J. MORRISON

**** ********* ******, **. *****, MO, 63114 Phone: 314-***-**** Email: ********@*******.***

CAREER SUMMARY

A high-level office/administrative manager valued for excellent organizational and communication skills. Seeking an administrative or office position where superior customer service skills combined with creative ability to manage and improve client services would be an asset.

HIGHLIGHTS OF QUALIFICATIONS

Excellent written, verbal and visual communication skills.

Consistently present a professional image, both on the phone and in person.

Proven ability to multitask in a fast-paced environment while maintaining flexibility.

Efficient and creative with coordinating meetings and special events.

Ability to meet deadlines and trouble shoot problems while maintaining a sense of humor.

Proficient in Microsoft Office programs as well as numerous Adobe presentation applications.

Possess the professional demeanor necessary to interact with sophisticated internal and external clients on all levels.

SELECTED CAREER ACHIEVEMENTS

Successfully managed the day to day maintenance requests for seven commercial office buildings.

Awarded BOMA “Property Management Team of the Year” in 2005.

Facilitated business development efforts for attorneys of several legal practice areas.

Assisted in the development and launching of new corporate identity following the merger of two major law firms.

With no formal horticultural training, successfully managed the landscaping maintenance for a portfolio of 60 commercial accounts.

Managed all aspects of the first New Balance concept store in the area as it grew to 2.5 million in sales within three years, one of the top five in the country.

Hired, trained and mentored retail staff to provide the highest level of customer service.

Coordinated numerous special events including annual tenant appreciation luncheons, holiday parties, golf outings, charitable races and events and client appreciation gifts.

Created unique promotional and customer satisfaction surveys to promote marketing efforts.

Efficiently coordinated conversions from manual to computer database tracking systems.

Earned repeated commendations and formal recognition from my employers for outstanding contributions to the company.

EMPLOYMENT HISTORY

ADMINISTRATIVE MANAGER – Wings of Hope 12/10 – 03/11

Managed all office functions including the supervision of numerous volunteers and staff. Worked closely with HR to ensure volunteers were appropriately assigned mutually beneficial job assignments.

Coordinated Board Meetings and all associated documents. Prepared mass mailings, print ads, newsletters and all special projects relating to fundraising. Worked special events and coordinated volunteers.

Arranged domestic and international travel arrangements for personnel as well as for medical equipment and plane parts.

Managed all aspects of building including general maintenance, janitorial and landscaping needs.

ACCOUNT MANAGER – Symmetry Landscaping 10/07 – 02/09

Maintained close client relationships to ensure the highest level of landscape maintenance services.

Worked with clients to provide solutions to their horticulture and other site specific problems.

Prepared flower bed designs, monitored the health of all plant material on sites, researched and prepared bids for additional landscape improvements.

LAURA J. MORRISON PAGE TWO

ASSISTANT PROPERTY MANAGER / LEASING ADMINISTRATIVE ASSISTANT– THF Realty 04/03 – 10/07

Provided administrative support in the management of six office buildings containing 47 tenants and nearly 1,200 people.

Responsible for tenant communications and special events, a monthly newsletter, landscaping and janitorial needs, building maintenance and signage.

As Administrative Assistant for the leasing department, prepared store leases and other legal documents and correspondence, handled tenant/contractor relations and special events as needed.

STORE MANAGER / AREA MANAGER – Brown’s Enterprises, d/b/a New Balance-St. Louis 01/98 – 03/03

Promoted to Area Manager after successfully facilitating the opening of three specialty retail stores including construction supervision, inventory selection, store fixtures, merchandising, staffing, advertising and promotions.

Recruited, hired, trained and motivated staff in selling and customer service techniques. Developed successful training programs.

Managed all aspects of store sales and procedures, consistently meeting sales goals and growing the customer database.

CREATIVE SERVICES SPECIALIST – Bryan Cave (Attorneys at Law) 08/96 – 01/98

Created various types of courtroom litigation exhibits using desktop design software and techniques.

Wrote and published monthly internal newsletter for staff and lawyers.

Prepared video presentations, PowerPoint slide shows, client proposals and a variety of marketing materials.

CLIENT RELATIONS COORDINATOR – Thompson Coburn (Attorneys at Law) 08/89 – 08/96

Promoted to Client Relations Coordinator after serving as Recruiting Administrative Assistant for one year.

Facilitated the Firm’s business development efforts by supporting the Client Relations Committee consisting of twenty-five senior partners in various practice groups.

Prepared and assembled presentations for clients. Maintained updated library of attorney resumes for business development efforts.

Coordinated the Firm’s special events including golf tournaments, holiday parties, client receptions, seminars and summer intern events.

Worked with Committee Chairs to produce 14 client newsletters annually as well as a monthly internal newsletter.

SPECIAL SKILLS AND TRAINING

Kellogg Community College, Michigan

Advanced knowledge of most Microsoft Office applications, Outlook, Visio

Adobe Acrobat and Illustrator

Type 72 wpm

Skilled in typography, page layout and design

Attended numerous seminars on management, supervision and a variety of software applications

Flexible, adaptable, multi-tasker

10-key by touch

AFFILIATIONS

Boy Scouts of America, Troop 348 – Treasurer, Committee Member, 1996 – Present

Ritenour Garden Club – Member

Volleyball coach, O’Fallon Lions Select Team

Contact this candidate