Margarita Dickerson

Margarita Dickerson

**** ****** ***** ** ***. 770-***-****

Marietta GA 30008 Email:

************************************@*******.***

Qualifications Summary

Top PC analytical and communication skills: Bilingual in Spanish and English; able to make decisions based upon statistical analysis. Strong business written, oral, and interpersonal skills. Ability to work under pressure and time constraint. Proven track record in providing superb interpersonal skills in order to resolve a conflict. Working knowledge of Microsoft office, Email, & web browsers.

Small Business Administration Atlanta, GA

06/2003 – 09/2006

Customer Service Representative/ Resource Technician

-Worked 2 positions for a combined 3 year period

Duties

Customer Rep-

· Assisted families and individuals in the completion of selected SBA Disaster Loan Applications by telephone contact and in person.

· Responded to inquires from applicants, their representatives and agents, public officials and others concerning the status of applications and responds for agency actions.

· Interviewed disaster victims applying for home and simple business loans and helps them complete loan applications. Explains program requirements and benefits to disaster victims.

· In major disasters, recommended summary declines and automatic referrals to the individual and Family Grant Program for individuals who obviously lack re-payment ability.

· Screened home and simple business loan applications before forwarding for processing. Ensures compliance with department quality standards.

· Contacted and counsels applicants who have submitted incomplete applications.

· Received and logged loan applications, gathered and provided information to control clerk to facilitate the docketing function.

· Obtained supporting financial documentation.

Information Resource Technician-

· Answered Call regarding to loans

· Transferred calls to designated location

· Answered question Regarding Loan Status

· Acted as assistant- Took messages for both lawyers and paralegals

· Contacted applicants to inquire about the return of their application answers inquires

Media 305. Duluth, GA 07/2001 – 5/ 2003 Office Administrator

· Interacted with customers by telephone for service and billing questions.

· Solicited sales of new or additional services through inbound and outbound calls.

· Managed and responded to inquiries from other departments regarding customer issues

· Prepared routine reports and assisted management with special projects as assigned.

· Presented sales and marketing opportunities to potential clients.

· Resolved customer conflicts in fast professional matter.

Aiphos Enterprises 11/1998 – 6/2000 Inbound Sales Rep

· Interfaced with customer on daily basis

· Entered orders and resolved problems

· Corresponded with field sales personnel

· Prepared locations

· Provided follow-up on locations

· Researched and processed customer orders

· Responded to customer inquires about product pricing availability

· Scheduled deliveries

· Served as important source of customer and product information

Education

Georgia State University, May 1999 Bachelor of Arts, Journalism.

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