Experienced Customer Sales / Service Representative
Resume:
Mary L Levin
Jefferson, MA ****2
***********@*****.***
Objective:
Seeking a position in the Customer Service Field where my extensive 13 years of experience will be further developed and utilized.
Experience:
Total Communications
Worcester, MA 2007-2008
Account Executive / Outside Sales
Sold Verizon products Business to Business
Data Entry
Resolved issues with Business Accounts
Scheduled Appointments / met face to face with existing and prospective customers
Wyoming.com 2006
Riverton, WY
Internet Sales Specialist / Call Center
Answered incoming calls
Data Entry
Opened new accounts / serviced existing accounts
Sold Internet services / dial up, DSL & Wireless
Resolved issues with service orders
Generated Revenue through up-selling products and services
Caretaker of disabled (patient Jim Stephens) 2005-2007
Riverton, WY
Caretaker
Helped with personal hygiene
Cleaned house
Grocery shopping / Cooked
Provided transportation to doctor appointments
Picked up prescriptions
Spring Hill Nursery
Tipp City, OH 2005
Customer Service Representative / Call Center
Answered incoming calls
Data entry of catalog orders for nursery plants
Resolved issues for customers about their orders
Opened new account / serviced existing accounts
Placed orders for replacement of damaged plants
Up sell other products to customers for commission
Generated revenue for company through up-selling products
Verizon / Residential
Springfield, MA 1999-2003
Customer Sales & Service Representative / Call Center
Answered incoming calls
Data Entry
problem solving & provided information on new products
Input data for new and existing residential telephone service
Took orders for residential telephone, wireless and Internet services
Resolved issues of service & billing on customers accounts
Worked as a team with many other co-workers
First Notice Systems
Springfield, MA 1998
Customer Service Representative / Call Center
Answered incoming calls for major insurance companies
Took insurance claims for existing residential customers for both
Home & auto
Data Entry
Staples Retail
Springfield, MA 1996-1998
Sales associate / cashier / customer service desk
Stocked Shelves
Helped retail customers locate products in the store
operated a cash register
Responsible for counting money & balancing the days receipts
Handled returns through the customer service desk
Staples Direct
Westborough, MA 1996
Customer Service Representative / Call Center
Answered incoming calls
Placed orders for office supplies from New & existing customers
Resolved issues for customers about orders
Data Entry
Education:
Franklin-Monroe High School
Pitsburg, Ohio
Graduated
Computer Skills:
Microsoft Word
Excel
Outlook Express
Microsoft Windows 95, 98, 2000, XP, Vista
Data Entry / 50+ wpm
References:
Wyoming.com
Lori Ridgway / Sales Supervisor
Verizon
Laurie Mozileski / Team Leader - Supervisor
Verizon
Judy Corbet / Team Leader - Supervisor
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