Quality Assurance Project Manager

Patrick K. Boyd

** ******* ****** ******** ******* NY 12866

Phone: 201-***-****

************@*****.***

EXPERIENCE

General Electric – Albany NY - (2010 - Present)

Project Manager / ScrumMaster / Process Leader, GE Intelligent Platforms

• Responsible for Project Management / ScrumMastering of GE IP smart grid projects.

• Introduced Agile project management to global cross-site development teams.

• Delivered products on-time with excellent customer satisfaction.

• Won GE IP Engineering Team of the Year award for exemplary cross-team cooperation.

• Transformed GE IP Software from phase-gate waterfall project management to Agile in two years.

• Successfully introduced Agile to 20 global development teams, significantly improving on-time delivery, team and customer satisfaction.

• Reduced process overhead by 50%.

• Trained several hundred team members and stakeholders. Received very positive feedback.

• Represented GE IP Software across all GE IP Business Units and across all of GE.

• Co-authored the NPI process for the GE IP's Global QMS.

• Represented GE IP on GE-wide Agile Council, active member of the Training subteam.

• Presented papers at the annual GE-wide Agile Conference. Have been asked to present these to several GE groups.

• Responsible for improving and auditing of all processes in the GE IP Quality Management System.

• Led teams to implement process improvements at an unprecedented rate.

• Led Audit Team to a highly successful ISO-9000 Audit.

Techicolor – Princeton NJ - (2007 - 2010)

U.S. Quality and Program Manager, Corporate Research (July 2007-Present)

• A senior contributor to Technicolor's worldwide Research Division portfolio management and product development processes.

• Define product development processes and templates.

• Define and establish Agile planning and development practices and tools.

• Responsible for product development, program management and quality activities at all U.S. research sites.

• Program Office management and quality oversight of several distributed teams (involving more than 80 people).

• Supporting 14 local and cross-site development teams.

• Project manager / ScrumMaster for several teams.

• U.S. process tailoring, training and compliance. Current trainee satisfaction is over 90%.

• Ensuring U.S. CMMI certification. Certification is in progress. Initial appraisal results project over 90% formal compliance.

Intel Software Quality Group – Parsippany NJ - (2006 - 2007)

Quality Manager, Platform Software (January 2006-June 2007)

• Responsible for establishing, planning, and implementing quality assurance practices for all Intel platform software.

• Developed Intel's software quality assurance strategy through intensive interaction with senior management, functional managers, and team leaders.

• Supported Intel's quality assurance strategy by creating corporate-wide methodologies and tools.

• Educated and trained Intel work groups to follow new quality guidelines and implement quality assurance methods.

• Specific projects included defining and implementing the quality assurance strategy for Intel's premiere software offering: vPro™ technology (www.intel.com/vpro), designing and implementing quality plans, risk assessments, metrics, and training materials.

Intel Modular Communications Products Division - Parsippany NJ - (1998 - 2005)

Software Quality Assurance Engineer (2001-2005)

• Responsible for Software Quality planning and assurance for Intel’s Voice over IP technology.

• Analyzed market requirements to establish functional and quality requirements and strategic goals.

• Instituted quality assurance methodology and tools by interacting with product development teams.

• Tracked quality progress and ensured product quality.

• Lead recipient of Intel's 2005 corporate-wide Software Quality Award

• Achieved 90%-to-110% of project goals (schedule, features, cost, and quality) five years in a row.

• Used a structured approach to continuously improve performance and institute key learnings.

• Lead CMMI expert for the division's New Product Development teams.

Program Manager, System Test (1999-2001)

• Responsible for multi-year planning, program management, continuous process improvement, and systems development for Division-Wide software testing activities.

• Directed System Test Managers responsible for interoperability test planning and test execution for all major product releases.

• Established and improved Test Program Management processes.

• Improved software configuration management processes

• Contributed to design and data integrity of the global product problem tracking system.

• Instituted corporate-wide software quality assurance and control practices.

Program Manager, System Releases (1998-1999)

• Managed major product releases through the entire product life cycle, including concept, analysis, requirements, design, implementation, validation, production and maintenance.

• Reduced product time to market by 20%.

• Instituted industry standard program management practices. Established ISO-9000 compliant product life cycle policies and procedures.

Dialogic Corporation - Parsippany NJ - (1988 - 1998)

Manager, Online Product Information (1995-1998)

• Managed programmers responsible for converting all end-user documentation to online format for publication on CD-ROM and the internet.

• Created customized online conversion systems capable of converting Word files to Winhelp, HTML, and PDF format at a conversion rate of 100+ pages/day. 5,000 topics published monthly. These systems were based on structured documentation markup standards and automated pre-conversion validation routines.

• Performed all publications research and development, including SGML and XML initiatives.

• Initiated conversion of publications systems to Framemaker and SGML-based documentation control and publications system.

Manager, Technical Publications (1990-1995)

• Managed writers responsible for producing specifications, programming references and product release guides for all technical end-user documentation. Expanded department to a staff of twelve.

• Developed Corporate-Wide technical and marketing publications templates, tools and processes.

• Designed and implemented a corporate document archiving system.

• Developed and documented ISO-compliant publication processes.

• Established a corporate-wide product development life cycle.

Technical Writer (1988-1990)

• Created end-user documentation for Voice, Network, and Speech Recognition Application Programming Interfaces, Signal Computing System Architecture Specifications and Software Development Kits, and Computer Telephony hardware platforms.

• Instituted generic structured documentation standards and stylesheets for technical publications and marketing collaterals.

A. M. Best - Oldwick NJ - (1986 - 1988)

Technical Editor

• Created end-user documentation for online database system, and data-entry and report programs.

• Developed word processor-to-typesetting language translation program.

• Instituted use of stylesheets.

EDUCATION

Fairleigh Dickinson University - Madison NJ

B. A. in Communications / Technical Writing

• Phi Beta Kappa / Graduated with honors / G.P A. 4.0

County College of Morris - Randolph NJ

A. A. in Social Sciences / Humanities

• Who's Who in American Colleges / Outstanding Creative Writing Award / G.P.A. 3.5

PROFESSIONAL ASSOCIATIONS

• Member, Upstate NY Agile Chapter / PMI, New York City Chapter / CitySPIN, New York City / Agile Project Leadership Network, New York City / Certified ScrumMaster / Certified Product Owner / Trained Agile Coach / Senior Member, Society for Technical Communication

References available upon request

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