Administrative position

Linda Woodward

Objective To acquire an interesting and challenging position offering growth and opportunity, while working in a team environment while focusing on customer satisfaction.

Education 1997 Travel Education Center Cambridge,Ma

Travel Training Program; including 99+ hours of SABRE

1995 Silver Lake Regional High School Graduate

Work experience 9/11/03-11/20/07 Direct Finance Corp Hanover, Ma

Administrative Assistant/Reception

• Proficient in Microsoft Works (Outlook, Word, Excel, Power Point)

• Excellent phone manner as well as personal correspondence to clients

• Managed front office of Mortgage firm

• Answered 14 line inbound phone system

• Maintained email correspondence with outside branches, co-workers, and clients to keep company training, client relations, internal issues flowing cohesively

• Scheduled and maintained staff calendars and appointments

• Stared a program of customer satisfaction surveys, resolution of service issues, and company client retention program

• Handled all mail, overnight packages, and internal fax distribution

• Offered general assistance to employees and clients as needed

1999-2/27/03 Vantage Deluxe World Travel Boston, Ma

Customer Service Representative

• Deviation and Special Services Project Coordinator

• Maintenance and resolution of prominent customer requests

• Pre/Post Quality Assurance

• Conducting and organizing training and meeting agendas

• Up selling and telemarking additional products

• Fast paced inbound call center

• Multi tasking 5-6 job responsibilities

• Troubleshooting pre/post customer service issues

• Making changes to air reservations through Sabre system

Vantage Deluxe World Travel

Tele-Sales Agent

• Booking and scheduling vacation packages for clients

• Responding to Email inquires and follow up to sales requests

• Maintaining and studying varies product line for sales and up sell purposes

• Conversion of inquiry calls to sales booking while building a retentive relationship with client

• Knowledge of AS400 computer system

1997-1999 TNT Vacations Boston, Ma

Destination Representative

• Greet Customers upon arrival

• Conduct orientation for new arrivals

• Assure level of quality service for departing clients

• Troubleshoot customer complaints while offering suitable resolution

Reservation Agent

• Organize and sell charter destination vacations

• Provide customer service to travel agents booking charter vacations

• Knowledge of Tech-7 and Sabre

*PERSONAL REFERENCES AVAILABLE UPON REQUEST*

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