Human Resources Professional

SUMMARY OF QUALIFICATIONS

• Human Resources Professional with excellent communication, negotiation and interpersonal skills

• Goal and detail oriented

• Strong analytical skills; able to multitask and perform well under stressful situations

• Can easily work as part of a team, or independently

• Effective working around timelines and maintaining confidential information

• Excellent listening and comprehension skills

• Bilingual (fluent in English & Spanish)

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RELEVANT EXPERIENCE

CLEARTEL COMMUNICATIONS/IDS TELCOM/SUPRA TELECOM – Delray Beach/Hollywood, Florida

Human Resources Director, October 2006 to September 2009

Managed all activities of the HR and Payroll department. Evaluated reports, decisions, and results of the department in relation to established goals. Recommended new approaches, policies, and procedures to effect continual improvements in efficiency and services performed company wide. Processed payroll and handled finance reporting. Ensured compliance with employment laws and maintained legal compliance. Handled recruiting for all open positions. Managed the benefits and retirement plans including required annual filings. Maintained the Employee Handbook. Administered Workers’ Compensation claims. Investigated and resolved employee relations grievances.

Key Accomplishments:

• Promoted to Director of Human Resources.

• Consolidated and managed successfully the implementation of ADP Payroll and Timesheet systems for over 500 employees.

• Improved payroll bi-weekly and monthly reports for accuracy and completeness.

• Merged employees from acquired companies into the payroll system and current insurance and benefits plans with no flaws.

Human Resources Manager, November 2003 – October 2006

Implemented personnel policies and procedures. Developed departmental goals and objectives. Handled employee relations issues, internal investigations and counseling. Prepared internal employee communications regarding compensation, benefits and policy changes. Conducted the recruitment effort for all open positions. Developed cost effective relationships with recruiting and temp staffing agencies. Administered the employee attendance system and performed payroll administration including new hire entries, accruals, taxes, deductions, and reporting. Managed the employee benefits programs (health, dental, disability, vision, 401k, life, supplemental insurance, EAP).

Key Accomplishments:

• Promoted to HR Manager after serving as a Recruiting HR Generalist for just over four months.

• Implemented a new payroll system and transitioned over 300 employee profiles in less than one month.

• Created a job description template, wrote job descriptions, analyzed compensation, established salary ranges; monitored the performance evaluation program and revised as necessary.

• Established Monthly Management meetings and trained management on a specific HR related topic to improve employee morale and productivity.

• Performed annual insurance analysis for cost effectiveness in order to provide employees with excellent benefits.

Human Resources Generalist/Recruiting, June 2003 – November 2003

Managed the recruiting process/procedure for call center by filling all full-time, part-time, independent contractor and temporary job openings. Pre-screened applicants, conducted interviews and scheduled interviews for the hiring managers. Processed background and reference checks. Managed internal and external job postings. Hired and fired employees as necessary. Processed new hire paperwork and conducted new hire/benefits orientation. Performed benefits administration to include enrollment, claims resolution, reporting, invoice reconciliation and payment. Managed the 401k plan, discrimination testing and required governmental filings (Form 5500). Maintained the Human Resources Information System and compiled reports from the payroll database. Processed payroll as needed and created bi-weekly and monthly headcount reports.

MICROSOFT LATAM REGIONAL HEADQUARTERS – Fort Lauderdale, Florida

Human Resources Intern, October 2001 – October 2002

Supported the HR Team in the LATAM region with projects such as Internal Recruiting Policies, training, and employee morale events. Assisted with employee relations issues, new hire processing, performance management, compensation and benefits. Managed the Human Resource Information System and headcount reports for all of Latin America subsidiaries.

Key Accomplishments:

• Implemented the HR Team’s recruiting strategies, plans, and processes to attract the best candidates for open positions.

• Administered and improved the Recruiting Website.

• Created and managed the Regional Compensation and Human Resources Sharepoints.

PRICEWATERHOUSE COOPERS INTERAMERICA (PWC) – Tegucigalpa, Honduras

Organizational Development Consultant, November 1997- July 1999

Coordinated seminars, workshops and training courses for various organizations. Trained managers on the PWC Transition of Organizational Change product and employees of different companies on topics such as Managing Change, Teamwork and Organizational Culture. Revised and recommended changes to Procedures Manuals and Employee Handbooks. Created a personnel management manual.

Key Accomplishments:

• Designed, implemented, trained and evaluated work teams for one of the largest automotive companies in Honduras (REASA).

• Measured organizational culture for the national water supply company of Honduras (S.A.N.A.A.) and developed a corporate cultural change plan.

• Analyzed and revised the organizational structure for Honduras’ leading cellular phone company (CELTEL).

• Evaluated work teams for World Vision, analyzed results obtained from team members and executive officers’ surveys.

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EDUCATION AND AFFILIATIONS

Nova Southeastern University - Fort Lauderdale, Florida

Master of Science in Human Resources Management, October 2001

Universidad Nacional Autónoma de Mexico - Mexico City, Mexico

Certificate in Human Resources, May 1999

Universidad Nacional Autónoma de Honduras - Tegucigalpa, Honduras

Bachelor of Science in Psychology, April 1994 – November 1998

Society of Human Resource Management (SHRM)

Member, 2002 to Present

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COMPUTER EXPERTISE

Microsoft Office, Word, Power Point, Excel, Outlook, and Publisher; Lotus Notes, Management Benefits System Payroll, ADP PayXpert, ADP PCPW, ADP eZlabor Manager, Report Smith, ADP iPay Statements and ADP Benefits eXpert.

References: Available upon request

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