Customer Service Sales

ANNA RIAN C. BALINGCOS

**m Lexington Avenue Jersey City,NJ,07304|

Landline: 1-201-***-**** mobile #: 1-201-***-****/

*********.****.****@*****.***

Objective:

● To obtain a position where I can utilize my knowledge and skills to benefit the company and grow professionally.

● Offer outstanding team leadership and conflict resolution skills. Exceptionally organized and disciplined.

● Ability to motivate and direct others in a supportive and cooperative team environment.

● Excels at multi-tasking in a fast-paced environment and completing projects within time and budget constraints.

● Leads by example and establishes a professional work environment based on respect.

● Dedicated, self-driven, focused, and results oriented; always one step ahead of a challenge.

Experience:

Flik Company (British Airways Lounge) Newark, New Jersey

(May 2005 – July 2006)

• Provide information assistance and announcement regarding flight time departure of airlines.

• Greet people and direct them to the waiting lounge.

• Maintain facilities and equipment so as to ensure a neat, safe, efficient environment.

• Complied with Company Food Safety and Sanitation standards.

C.H. Martin Bayonne, New Jersey

(August 2006 – September 2006)

• Responsible for cash handling and balanced at close of shift.

• Ensure all products and displays are merchandised effectively in order to maximize sales and profitability.

Duck River Textile Company Secaucus, New Jersey

(October 2007 – February 2008)

• Answer, screen and direct telephone calls and take accurate messages.

• Schedule appointments; arrange meetings and conferences in the office.

• Book appointments, reservations and transportation for management.

• Ensure the upkeep of the lobby and the office area neat and tidy.

• Update management information systems.

Dunkin Donut Jersey City, New Jersey

(March 2007 - May 2007)

• Established good rapport with service location employees to ensure customer satisfaction through verbal communication and by providing excellent service.

• Set up serving area and serve a wide variety of food items.

• Knowledge of sanitation principles applicable to food serving, kitchen maintenance, and cleaning of food eating areas.

• Took orders from customers, responsible for cash handling.

Hallmark Aviation Services Newark, New Jersey

(June 2007 – July 2009)

• Handle inquiries from the people diligently.

• Provide assistance to passengers in need and directing of boarding gates.

• Thorough knowledge of aviation/airport operations.

• Made regular announcements to inform passengers of boarding gates, delays.

Gateway Group One Services Newark, New Jersey

(July 2009 – March 2010)

• Uncommon ability to learn the aviation phonetic alphabet and hear and speak numerical sequences clearly and effectively over a two-way radio system.

• Deep understanding of computers, including basic keyboard/data entry skills.

• Dealt with the customer service matters and objections, both in-person and by telephone.

Education:

Virgen De Los Remedios College Olongapo City, Philippines (June2002 – March 2004)

• Criminal Justice

Skills:

● Proficient in Microsoft Office programs and Internet application / fluent in English and Tagalog

● Hard working Team player Reliable

● Flexible Detail-oriented Knowledgeable in Mac and PCs

References are available upon request.

Contact this candidate