Customer Service Supervisor

Corporate Reservations – ****-**** / **** -****

Adelman Travel / for 250 Attorneys of Jones Walker Law Firm - New Orleans*

Rightway Travel / for Stennis Space Center *

Entergy Travel Center / for Entergy’s regional employees *

Carlson/Wagonlit Travel for Louisiana State University * ( 1999 – 2001 )

Preferred Travel / Various Corporations through out the East Coast

( 2001 – 2004 )

Confirmed air, car and hotel bookings, both domestically and international

for employees of contracted corporate accounts

International Reservations and Travel Agency Support – 1986-1994

United Airlines Airport facilities and International Reservations,

San Francisco, CA

Assisted callers with locating and booking flights for their

travel needs

Answered questions regarding airline regulations and

international travel documentation.

Assisted travel agents with airline reservation system

software/hardware computer issues

special booking requests

Westair Regional Airlines/United Express

Reservations Supervisor – 1982-1986 at International Airport

Oversaw the activities of a team of phone representatives supporting

all reservation functions Facilitated employee development by

motivating, coaching and leading employees to

new levels of skills, knowledge, techniques and attitude

Ensured quality delivery of the reservations products by

administering monitoring process and providing feedback of employees

Employee relations to ensure understanding and proper

applications of policies and procedures

Customer Service Supervisor - 1982-1984 at Corporate Office

Oversaw gate and ticketing/check-in operations of all assigned

flights during a scheduled work shift. Supervised cross-utilization

of employees in the baggage, gate and ticketing departments

Ensured on-time performance of flight arrivals and on-time departure

performance. Assisted customers with issues regarding weather,

canceled equipment and delays due to mechanical repairs

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