Micrsoft Certified Professional

Maurice T. Wilson, Jr., MCP

***** ********* *****

Orlando, Florida 32837

443-***-****: mobile

Objective: To utilize my education in the field of Business Administration and Information Systems, use that education along with my extensive work experience, and to work for an employer where I can use those skills and knowledge to further my professional career.

Education: Computer Training.edu

Towson, Maryland

Microsoft Certification 6 Month Program

June 2009 – November 2009

Morgan State University

Baltimore, Maryland

School of Business and Management

Business Administration

September 1996 – December 2002

Loyola Blakefield

Towson, Maryland

Pre-College and Advance Placement Curriculum

September 1992- June 1996

Diplomas,

Degrees &

Certifications: Maryland High School Diploma – Loyola Blakefield

Microsoft Certifications – Windows Server 2003 and Windows Vista

Cabling Certification – Computertraining.edu

Computer

Skills: Knowledge of Microsoft Windows 95, NT, 98, 2000, XP, Vista and Server operating systems. MAC OS 8, 9 and X operating systems.

Work

Experience: W&R Developments, LLC

Abingdon, Maryland

May 2009 – Present

Title: Owner / Information Systems Technician

 Perform technical support for various customers, family friends.

 Perform software and hardware troubleshooting over phone and at various sites.

 Configure internet and network settings for workgroups and domains.

Law Office of Leslie C. Bender, P.A. / ROI Company, Inc.

Timonium, Maryland

April 2007 – May 2009

Title: Senior Collector / Legal Collector / Skiptracer

 Assisted guarantors/patients with their accounts sent to us by the hospital.

 Meet daily and monthly goals set by each respective hospital.

 Reviewed accounts that have incorrect information on them such as mailing address, phone numbers, and social security numbers.

 Decided which accounts meet the requirements for filing suit against through the Courts.

 Confirmed open or closed estates on accounts where an individual has passed.

 To pursue judgments against consumers on medical files in the state of MD and 12 other states.

 To assist the office Manager with reporting payments, entering transactions and handling escalated calls with concern guarantors.

Bronson & Migliaccio, LLP

Glen Burnie, Maryland

July 2006 – April 2007

Title: Supervisor

 Supervisor a group of ten collectors.

 Maintain daily goals and production for the primes department.

 Adhere to the FDCPA and practice state laws for MD, NJ, NY, PA, OH, FL, TX, CA.

Atlantic, Credit & Finance, Inc.

Columbia, Maryland

January 2004 – November 2004;

January 2006 – July 2006

Title: Supervisor

 Supervised a group of ten collectors

 Maintained monthly goals for both my team and individual collectors

 Continued training of new hires and collectors who have been with company less than 90 days.

Resource Real Estate Services, Inc.

Owings Mills, Maryland

August 2005 – November 2005

Title: Judgment Specialist

 Reviewed the files for title processing, verifying judgments, liens and bankruptcies.

 Helped clear the title for the property being refinanced or purchased.

 Verified the property taxes on the borrower's listed residence.

Wolpoff & Abramson, LLP

Rockville, Maryland

November 2004 – May 2005

Title: Paralegal Debt Collector

 Duties included collecting unsecured debts for clients retained by firm.

 Maintain my weekly goal handed down by the Director of the PL Department.

 Learn and retain the collection laws for the following states MD, VA, DE, PA, MI, NY, TX, CA and DC.

Absolute Quality, Inc.

Hunt Valley, Maryland

September 2002 – May 2003

Title: Tier I Technical Phone Support

 Performed technical support to customers for Apple Computers.

 Support for all hardware, Apple software and multiple operating systems.

 Assisted customers to best of ability to minimize the need for escalation to Tier II.

References Upon Request

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