Customer Service High School

Location:

Posted:

August 11, 2011

Julina Iloilo

***** ******* **. • La Puente, CA *1744

******.******@*****.***

Objective Statement

Seeking a position with a growing organization to make a positive impact on revenues, and experience long term career growth.

Education and Training

Everest College, Salt Lake City, UT

¬Medical Insurance Billing & Coding, 2008

¬GPA 3.8/4.0

¬Valley High School , South Jordan,UT

¬High School Diploma, 2007

¬GPA 3.0

Computer Skills

¬¬Windows Vista, Windows XP, Mac ¬Email / Filing

¬¬MS Windows proficient ¬Multi-line phone usage

¬¬Types 35-40 WPM and excellent 10 key calculator skills ¬Telephone inquiries Learns new software applications quickly

Employment Experience

Ideal Solutions Upland, CA 11/2009 - 02/2010

Loan Consultant / Customer Service

¬Worked 20-30 hrs/wk while in college, and maintained a 3.0 G.P.A

Assisted customers with product selection and payment.

Make inbound and outbound calls

Assist with Loan modification applications

Ceridian Corp. South Jordan, UT 08/2008 - 06/2009

Customer Service

¬Receive inbound calls

Manage accounts for major companies

Assists with accounts billing/ Flexible Spending Acct./Claims

Los Angeles County Dept of Public Social Services Los Angeles, CA 02/2008 – 06/2008

Care Giver

¬Evening caregiver for elderly woman

Assistance with paying bills, household chores, light cleaning

Daily bathing and meal preparation

Volunteer Work

Los Angeles County Poll Worker

Lawn maintenance for the Frank D. Lanterman Regional Center

Cleaned local neighborhoods in La Puente, CA