Regional Property Manager

LAURA DIANE MCLAUGHLIN, CPM®

***** ********** *****, **********, ******** 48168 Cell: 248-***-****

OBJECTIVE

Because I believe my background lays one of the best foundations for my goal: To continue to be a pivotal force in the building of a positive, solid department or organization, I am looking to grow within a firm that has a need for such versatility.

SUMMARY OF QUALIFICATIONS

• Proven team builder and leader in sales, marketing, food service, and environmental services

• 20 years of quality multi-unit property management abilities

• Extensive background in development and start-up marketing and operations of 12 senior living communities

• Accomplished, hands-on abilities to identify, correct and "turn around" problem operational departments/organizations

• Excellent communication skills with employees/supervisors/customers

­ Committed to success through quality leadership

EXPERIENCE

Employment

McKinley Properties Inc., Ann Arbor, Michigan January 2007 to December 2009

SENIOR REGIONAL PROPERTY MANAGER

Primary: Facilitate property takeovers and management of properties under receivership

by lending institutions. Hire and train staff, implement policies and procedures

and safety codes, walk apartments, develop and carry out owner objectives.

Analyze market conditions and occupancy trends, competitive pricing and

product positioning, set renewal rates, retention programs and leasing

incentives, create marketing plan. Develop budget, monitor and analyze

financial progress, report to owner monthly on financial statements. Monitor

bookkeeping functions, control expenses and budget variances. Make

recommendations for alterations to recondition community as needed to

maintain curb appeal and product.

Secondary: Create long term capital asset development plan. Contact outside vendors for

proposals and/or ongoing negotiations for services such as security, rubbish

removal, landscaping, snow removal, major renovation or maintenance

contracts.

Singh Management Company, West Bloomfield, Michigan July 2003 to January 2007

DIRECTOR OF OPERATIONS AND MARKETING

Primary: Responsible for all aspects of operational management and marketing of the

Waltonwood independent, assisted living and memory care senior living

communities in Canton, Novi, Royal Oak, and Rochester Hills. Portfolio

includes 10 locations/ 1,000 units. Increased average occupancy 15%

in the past 12 months, decreased resident turnover and improved staff

retention. Develop/monitor budgets, increased ancillary income, exceeded

financial and occupancy goals. Developed systems and manuals, set

standards, policies, procedures, and cost controls for all departments to

maximize NOI.

Secondary: Various projects in property development include writing marketing plans

and development of market strategy for senior division portfolio as well as

properties under construction. Established benchmarking tool for senior

housing income and expenses. Implemented resident and staff quality

satisfaction surveys, employee motivation and recognition programs.

LAURA DIANE MCLAUGHLIN, CPM®

Lockwood Management Company, Bingham Farms, Michigan April 2001 to April 2003

SENIOR HOUSING PORTFOLIO MANAGER

Primary: Worked with Lockwood Development and Construction from the planning stages to opening of the companies first three senior communities Lockwood of Waterford, Lockwood of Mt. Morris and Lockwood of Burton. Developed and implemented every aspect from name/branding of communities, marketing/management plans, marketing/management budgets, writing policies and procedure manuals, hiring staff and all lease up marketing and training. The portfolio consisted of 500 apartments, self-operated dining, housekeeping, and maintenance services.

Secondary: Development and supervision of multi-unit/locations including staff motivation and training, completion of construction warranty follow-up, creation of additional revenue generating services, monitor tax credit compliance, initiate restaurant set up and operations, assist in building the fee management client base …

Forest City Residential Management, Cleveland, Ohio June 1995 to April 2001

EXECUTIVE DIRECTOR

Primary: I was hired to "turn around" The Trowbridge Retirement Community. I took over this 7-year-old upscale community in Southfield that had lost millions of dollars and never made a profit...totally accountable for all aspects of administration, operations, marketing and public relations for the senior community of 305 independent and assisted living apartments

Secondary: Unit turnovers/inspections, promotional materials, all bids for projects, services, and products, member of Resident Council, Food Committee and Home Health programs.

Results: During the first year: increased occupancy to 95%, substantially decreased overhead, developed resident incentive programs; current occupancy is 98%, 2000 budget anticipates a NOI of $1.5 million plus.

Associated Management Companies, Dearborn, Michigan December 1986 to June 1995

EXECUTIVE REGIONAL PROPERTY MANAGER — (5/93-6/95)

primary: Same accountability for the six communities plus all food services...

results: (for example) re-bid all contracts increasing profit margins between 25% and 50% per agreement.

REGIONAL PROPERTY MANAGER — (2/91-5/93)

primary: Responsible for profitable operational procedures for six retirement communities.

secondary: To phase out contracted food management services and assume self operation and accountability.

PROPERTY MANAGER — (3/89-2/91) Worked a long side the property development team

and construction department to develop the “Haven” communities. Hired

and trained leasing staff, wrote and implemented marketing plans to pre-

lease the six full service senior communities: Porthaven Manor 102 units –

Port Huron, Rosehaven Manor 125 units-Flint, Lakehaven Manor 160 units-

Pontiac, Parkhaven Manor 144 units-Hazel Park, Southaven Manor 144

units-Taylor. Once open, was responsible for marketing, management, and

financial profitability of all six communities/819 units.

ADMINISTRATOR — (8/87-3/89) Westhaven Manor, 144 Apartments

ACTIVITIES DIRECTOR — (12/86-8/87) Westhaven Manor, Westland MI

EDUCATION

Indiana University, Bloomington, Indiana

BS from School of Health, Physical Education and Recreation

Continuing Education:

Institute of Real Estate Management

IREM Certified Property Manager

Disney Management Training

Dale Carnegie

HACCP Certified in Food Service Sanitation

Tax Credit Certified

Marketing and Leasing Training

Certified Fair Housing Trainer

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