Customer Service Engineer

***** ******* **** **. #***, North Royalton, OH **133•214-***-****•*******@*******.***

Frank Garza

Professional Profile

Dedicated Drafter/Designer with over 15 years experience in design/development of industrial equipment and precision made products. The ability to meet deadlines, with extra attention to design details; organizational and problem solving skills; strong communication and interpersonal skills; and the eagerness to undertake challenging work assignments.

Experience

2007-Present Sly Inc. Strongsville, OH Drafter/Designer

Review & process equipment orders for custom air pollution equipment.

Review design specifications from notes, sketches, and BOM; resolve any design conflicts and/or misinformation with Chief Engineer or Sales Department. Make design recommendations if required.

Provide General Arrangement, detail & assembly drawings; address plant & client questions.

Solidworks introduced in 2008: Attended Solidworks Training course; created models of standard equipment & assisted in training of designers.

Achievements: Developed adaptable 3D models of Structural Support Systems for all equipment applications.

Results: Automated Material Cut List; Reduced drafting & mfg. time; improved design efficiency.

Employee Recognition Award : Excellent Work Performance and Ethics

2006-2007 Air Systems Components Richardson, TX Drafter/Designer

Review & process job orders of custom air vent distribution grilles for HVAC industry.

Assisted with design and development of prototypes; created fabrication drawings.

Achievements: Ability to prioritize work orders and met job deadlines; Solidworks training.

2002-2006 Homeland Security Dallas, TX Passenger Screener

Screened passengers at DFW Airport according to latest security procedures.

Achievements: Recognition for excellent customer service.

1999-2001 Aavid Thermalloy Dallas, TX Cad Specialist

Assist in design and development of precision extruded parts for use in electronic components.

Translated product instructions to Spanish.

Achievements: Attended Pro-Engineer & Solidworks classes.

Education /Skills

Wright Junior College, Chicago, IL / Richland Jr., Dallas, TX

• AutoCAD version 9 thru 2009

• MS Word & Excel

• XP windows & Internet • Solidworks (5 years)

• Descriptive Geometry

• Bilingual (Spanish)

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