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Robert Thornton

United States
October 11, 2008

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*** ********* **.

Holland, Ohio 43528

419-***-**** or 419-***-****


CAREER To obtain a Project Management position with a progressive organization that will utilize

OBJECTIVE: my professional experience and skills.

SOFTWARE: WindowsXP, MS Word, Excel, MS Access, HTML, JavaScript, Crystal Report Writer V8.0-V10.0, Crystal SQL Designer, SQL Analyzer, SQL Enterprise Manager, UNIX, Informix



Senior Data Analyst, July 2008 – September 2008

 To receive data via any approved media.

 To ensure that data is collected, input and validated to the required standards of

accuracy, timeliness and completeness.

 Validate data regularly in accordance with operational procedures for ongoing QualityAssurance .

 Ensure that all data queries internal or external are responded to within a specific time frame.

 Monitor progression of daily routines in preparation of the 'sign-off' procedure.

 Recommend ideas for improving the efficiency of procedures.

HEALTHWAYS, INC., Toledo, Ohio

Senior Quality Data Analyst, 2005 - 2008

• Manage key account projects from bidding through account launch.

• Estimate budgets and internal schedules for key accounts.

• Coordinate and schedule project flow across departments.

• Design and implement process and technical improvements including database integrity and software enhancements.

• Test incoming data files of various formats using a custom VB6 ‘file loader’ program.

• Import and export data files and test for data integrity.

• Create extraction process using SQL for data integration with clients.

• Create reports using Crystal Reports V10, MSWord, Excel, MS Access and Business Objects.

• Create forms for Change Management, SOX and QA.

• Responsible for quality assurance of data into test and production databases.

SKY FINANICAL GROUP, Bowling Green, Ohio

Data Analyst II, 2003 - 2005

• Coordinated data needs and environments across departments.

• Scheduled timing of data sets for departmental reporting.

• Created internal and client reports using Crystal Reports, Excel, and MS Access.

• Created DTS packages to import and export data across departments.

• Verified data accuracy and assured security of outgoing data files.

• Maintained mortgage data tables with the Empower Loan Origination system.

• Served as Team Leader for the Empower Business Continuity Planning in the event of a disaster.


Senior Data Analyst, 2001 – 2003

• Coordinated data processing, analysis and warehousing across departments.

• Responsible for the maintenance, diagnosis, quality assurance, data integrity and security for the SQL Server database warehouse, Access databases and reports.

• Created reports for upper management committees and other departments using SQL Server database and Crystal Report Writer.

• Streamlined database and reporting processes to ensure quick and accurate turnaround.


Clinical Applications Analyst, 1999 – 2001

• Provided level II applications support for physicians, nurses and other clinical staff on Order Entry, Clinical Observation Results and Patient Accounting.

• Coordinated with vendors and network services on the design and programming of a LAN system for billing of an RCO hospital region.

• Designed and developed web pages for the hospitals' Intranet sites and for physicians network access using Dreamweaver, HTML and SMS Invision Net Access.

• Provided analytical support on hardware and software systems for network hospitals.

• Developed and implemented single sign-on software using Coreport.

Computer Operator II, 1998 – 1999

• Monitored and controlled mainframe computers and network servers.

• Helped users resolve problems with hardware/software malfunctions.

• Checked all job status for completion and/or error conditions to ensure completion of nightly processing running on an IBM Multiprise 2000-227 platform using OS/390, MVS, VSAM, VTAM, JES2, CICS and TCP/IP.


Sample Project Director, 1994 - 1998

• Project manager for a key account, in charge of development, maintenance and updates to the database for use among all departments.

• Analyzed data to sample selections and made recommendations to clients.

• Selected samples for projects and performed quality checks to ensure data integrity.

• Scheduled and estimated projects.

• Assisted in the development, documentation and maintenance of addressing procedures and programs.

AMS Specialist, 1990 – 1994

• Programmed, operated and maintained equipment to generate incoming and outgoing address materials using a VAX 6000 and 7000 platform.

• Prepared multicard projects for mailing and processing.

• Separated and supplied return rates for all incoming surveys for project level data preparation.



Associates Degree, 1983. Major: Computer Programming.


Certificates of Completion in: OAS Programming, Net Access, INVISION Orders, INVISION

Clinical Observations and Results


Certificate of Completion in: Crystal Reports V 9.0

President of Deerfield Homeowners Association 2002 - 2007

President of the Valley Stream Property Owners Association. 1999 - 2002

Vice-President of the Valley Stream Property Owners Association. 1998 – 1999

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