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Customer Service Representitive

Wilmington, NC, 28403
$28,000 - $35,000
September 25, 2008

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Robin N. Marella

**** ********** ****, **********, ***** Carolina 28403




To obtain an administrative position where I can use my computer and clerical skills.

Professional Skills

• Microsoft Windows – XP, Vista

• Microsoft Office Suite 2003/2007

• WordPerfect 5.1/6.1

• Misys/Mikal Business Systems

• OSHA/HIPAA Rules & Regulations

• Office Procedures

• Telephone Skills

• Filing/Editing

• Typing 55+ wpm

• Data Entry

• Appointment Scheduling

• Inventory Control

• Customer Service Skills

• Public and Client Relations • Accounting

• Business Finance

• Business English

• Business Law

• Management Skills

• Market Research

• Sales


Office Technology Programs / Misys and Mikal Business Systems

Mount Olive College, Wilmington, NC

Coursework Completed – Scheduled for December Graduation 2008

Employment Skills

• 10+ years administrative and clerical experience

• Maintained excellent customer relations and developed customer rapport

• Diplomatically resolved customers complaints on as-needed basis

• Developed ability to work in a fast-paced atmosphere

• Accurately calculated and made daily deposits of up to $30,000

• Ability to follow instructions well and make decisions with no supervision

• Motivated and supervised 6+ employees on daily basis

• Delegated responsibilities to employees to meet company’s expectations

• Effectively developed telephone communication skills and consistently met quotas

• Organized front desk set up and oversaw all data input

• Configured billing and pricing methods

• Produced and monitored correct protocol usage and consent forms

• Monitored weekly and monthly sales reports

• Reviewed patient charts for final treatment analysis pre and post surgery

• Accountable for writing and submitting magazine articles pertaining to spa

• Front Office – answered multi-line phone system, scheduled appointments, miscellaneous filing, assisted in A/R, checked patients in and out, prepared charts, medical records, and posted daily charges and receipts, and ordered office supplies

• Billing & Collections – initiated and monitored monthly reports, answered patient phone calls relating to billing and collections, oversaw miscellaneous billing and collection processes, and assisted in posting accounts receivable and surgery charges

• Insurance – verified patient benefit and eligibility, followed up on predetermination letters, spoke with representatives about claims and denials, spoke with patients regarding their approvals and denials, and validated appropriate coding for claim approval

Employment History

Aesthetic Supervisor/Aesthetician, Wilmington Plastic Surgery (WPS), Wilmington, NC 07/05 – 09/07

Front Desk Supervisor, WPS 04/01 – 07/05

Administrative Assistant, WPS 08/97 -- 04/01

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