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customer service

Location:
United States
Posted:
September 25, 2008

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Resume:

SOLANGE BENJAMIN

* ****** ****** *** # **

Malden MA, 02148

781-***-****

781-***-****

************@*******.***

OBJECTIVE

A position with an opportunity to utilize my customer service and computer application skills.

QUALIFICATIONS

Responsible, dependable individual with knowledge of

Computer applications, including graphic Art & communication

Motivated to achieving goals

Eager to acquire and apply new information

Strong human relations skills

Communicate effectively with others

Work well independently and in team efforts

Highly organized and flexible

Languages: English/French/Creole

COMPUTER SKILLS

Windows NT network; Windows 98 and 2000; Microsoft

Office 2000 (Word; Excel, and PowerPoint), Outlook, Internet Explorer, Publisher, Adobe PageMaker and PhotoShop.

PHARMACY SKILLS

Pharmacology, pharmaceutical calculations, retail pharmacy procedures, compounding, IV admixture, interpreting physicians order, Brand, generic and classification of the most common medications, use of pharmacy references pre-packing medication(inc. heat sealer use) knowledge of OSHA standards and universal precautions, pharmacology law and ethics , medical terminology, anatomy and physiology.

EDUCATION

MARIAN COURT COLLEGE, Swampscott, MA

Associate in Science Degree Program, Criminal Justice Major

Associate degree June 2008

Courses: Introduction to Criminal Justice,

Introduction to Law and the Legal System, Legal Research,

U.S. History and Constitutional Law, Computer Applications, Concepts & the Internet, Principles of Management, and English Composition I and II. Family law, theory of policing, speech and communication, and principle of psychology, Macroeconomics, sociology, criminal law. Introduction to business and business ethics, and criminology.

BRYMAN INSTITUTE, Chelsea, MA

Pharmacy technician Diploma 2005

SOMERVILLE HIGH SCHOOL, Somerville, MA

Graphic Arts and Communication Program, Diploma, 2003

EMPLOYMENT

NORTH SHORE PHARMACY SERVICES, Wakefield, MA 2007-present

Process Electronic and paper third party billing CMS. Make call to request override on non-covered medications from insurance company for long-term care patients. Obtaining claim status via internet or telephone. File prior authorization form on behalf of patients. Make calls to nursing home regarding patients’ medications. Answer questions on status of patient billing issues. Verify and obtain patient insurance information file paper claims.

PUBLIC STORAGE, Malden, MA 2006-2007

Assist customer in storage rental leases; help them get answer to questions over the phone, make courtesy calls to tenants to remind them to pay their rent and help potential tenant in signing contracts.

WALGREENS PHARMACY, Somerville 2005-2007

Assist patients with prescriptions entry, filling and dispensing. Also provide customer service over the phone and operate cash register.

HOME DEPOT, Somerville MA 2005-2006

Provide efficient service to customers in a fast paced environment. Of home improvement store. Process cash and credit transactions, refunds and exchanges. Assist customers with purchases.

KOHL’S, Medford, MA 2002-2004

Cashier/Customer Service/Sales Associate

Provide courteous, efficient service to customers in a fast-paced environment.

Process cash and credit transactions, refunds and exchanges. Assist customers with purchases.

BUILDING 19, Somerville, MA 2000 - 2002

Cashier/Customer Service/Sales Associate

Assisted customers of discount department store. Processed cash and credit transactions.



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