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Customer Service Sales

Location:
Douglasville, Georgia, 30134, United States
Salary:
open
Posted:
May 27, 2010

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Richard Jones

678-***-**** cell

ouwq4m@r.postjobfree.com

PROFESSIONAL PROFILE

Outstanding customer service communicator, with 28 years of varied experience. Leader with analytical ability to solve everyday and uncommon problems. Team Player with excellent rapport dealing with individuals from every background. Goal oriented worker who drives himself to accomplish assignments while handling difficult responsibilities.

PROFESSIONAL EXPERIENCE

U.S. Postal Service - Atlanta District 1983-2009

SALES and SERVICE ASSOCIATE / ACTING SUPERVISOR

• Awarded 7 times for outstanding Customer Service including a Special Achievement Award from the Atlanta Post Master.

• Nominated for Federal Employee of the Year in 2003.

• Served as District Representative to the Pitney Bowes Corporation for one year in which I billed over half a million dollars in revenue for the USPS.

• Acted as a Mail processing Supervisor for one year in which I led 75 people on 10 keying machines to process a hundred thousand magazines daily.

• Served the last 10 years at the Fulton Industrial Station as retail leader and acting close out supervisor. Helped hundreds of customers solve shipping needs with a positive spirit. Ordered supplies for the retail store. Handled all monies turned in by retail clerks and made bank deposits. Kept financial records. Organized mail for shipment. Solved delivery and shipment problems for customers both by telephone and in person. Had the keys to the building, the combination to the vault, the trust of my superiors and the appreciation of my customers.

I took early retirement in 2009 with the intention of seeking new opportunities while still young enough to tackle them.

CUSTOMER SERVICE AGENT

Singer & Company 1981-1983

(Wholesale Supply Company to Western Auto and other stores)

• Resolved ordering and shipment problems by phone with member stores. Issued credit for damaged goods. Located missing products for reshipment. Supported sales department.

ASSISTANT MANAGER

Wool Co. Department Store 1979-1981

• Ordered inventory for seasonal sales goods. Organized products for presentation. Supervised cash registers. Counted products at receiving dock. Handled difficult customer issues.

RADIO ANNOUNCER & COPY WRITER

WDGL Radio Station-Douglasville GA. 1977-1979

• Operated an afternoon radio show. Sold advertising to local businesses. Wrote radio commercials for area clients.

RADIO ANNOUNCER

WGGA Radio Station-Gainesville, GA 1976-1977

• Operated an afternoon radio show. Recorded radio advertising for local businesses.

EDUCATON

Bachelor of Arts in Communication, with double minor in Business and Sociology.

Auburn University 1976



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