Customer Service Management
Resume:
Springer Jones
**************@*****.***
SUMMARY
A customer service professional seeking an administrative or lead position with advanced computer skills.
SKILLS
* Windows * QuickBooks * SAP * AS400 * Calendaring
* Microsoft Office * Accounting * Outlook
* Human Resources/Payroll * Access * P-Tax
* Scanning/Auditing * Paperwise Applications
EXPERIENCE
The Marker Group, Houston, TX 3/10- 5/11
Expediting Department Lead
. Communicate with attorney's regarding plaintiff information and updates
. Respond to clients in regards to requested information from a wide array of facilities and government entities regarding medical and personal information
. Provided assistance such as training and reviews to department staff
. Maintain plaintiff documents and data on CD's and microfiche for hearing purposes
. Process and log invoices for data base management
. Correspond with all levels of management regarding staff assignments, tasks, weekly meetings, and meeting summaries
. Update and create weekly reports for time keeping and daily workload as assigned
. Make calls to facilities in regards to files needed for cases and review purposes
O'Connor and Associates, Houston, TX 1/09- 12/09
Data Analyst
. Process all documentation required for each client including scanning, indexing, and data entry of quality documentation
. Communicate daily by phone and email with clients and appraisal districts regarding placing properties and taxation
. Acts as liaison between agents and clients to ensure all documentation required for each property received etc.
. Audit active accounts and review client remarks for submission and closure
. Scan all client account data into Paperwise and P-Tax systems
Adams Resource and Energy, Houston, TX 5/07- 1/09
Accounts Payable Clerk
. Provided support electronically, by phone, and internally for invoice data and payout
. Sort and distribute mail, sort and code invoices, and process expense reports
. Create ledgers and journal entries for payables and royalty accounts
. Work between various teams within accounting for accounts and ownership
. Full cycle matching and batching
Shared Services, Houston I.S.D 10/01- 3/07
General Clerk III
. Organized conferences and trainings within departments of transportation and FMO
. Provided administrative support for Data Base Management, employees, and supervisors using concise communication skills via phone, web, or direct communication
. Support and coordinate the involvement and efforts of project partners, including Fuel Management, Property Management, and SAP resources
. Created project literature and PowerPoint presentations with WinCC processes and SAP
. Responsible for creating import and export uploads for SAP and transportation usage
. Maintain a wide array of documents including payroll, updates and validations to management systems and software, and a variety of files dealing extracting data for uploads and maintenance to fuel systems
Roy's Janitorial, Houston, TX 8/94-08/02
Administrative Assistant/ Contract Negotiator
. Analyzed developments in Janitorial market for bid proposals
. Prepared written contract assessments and briefings to customers
. Provided assessments in support of staff assignments for management
. Maintained employee records for payroll and tax purposes
. Responsible for maintaining client and new customer based relationships
Foley's, Houston, TX 6/97-1/00
Credit Analyst/ Call Center Representative
. Researched pertinent data for new account establishment
. Responded to inquiries about credit availability and general account info
. Verify and upload data from credit bureaus for LOC increases and updates
. Settled account reconciliations and fraudulent accounts
Exxon Co. USA, Houston, TX 5/94-6/97
Accounts Payables
. Organized FBLA events and businesses meetings
. Handled overseas oil and gas accounts, full cycle A/P
. Prepared weekly advisory summaries for downstream management
. Assisted with tank truck orders
. Research and respond to client problems and questions
. Generated Oil and Gas reports
. Resolved issues involving tank trucks and supplies
EDUCATION
Houston Community College Systems Houston, Texas
Candidate for Degree of Arts and Science in Sociology and Psychology
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