Software Sales
Resume:
MARISSA JONES
*** ***** ******, ******, ******* *6606
*.**********@*****.***
QUALIFICATIONS PROFILE
Highly analytical, motivated, and performance-driven professional offering broad-based experience in electronic medical record (EMR) management. Possess stellar reputation in leading the development, implementation, integration, and adoption of new processes to successfully achieve set targets. Exhibit superior talents in documenting and maintaining patients' health information, including medical history, symptoms, examination results, diagnostic tests, treatment methods, and all other healthcare provider services in accordance with established rules and regulations. Excel at utilizing various systems and proficient in healthcare trends as well as in new and emerging technologies. Known for keen eye for detail and effectiveness to multitask in a fiercely competitive and fast-paced environment.
CORE STRENGTHS
- Continuous Quality Improvement
- Site Evaluation and Pre-Implementation Visit
- Safety and Regulatory Compliance
- Organized with Strong Analytical Abilities
- Conflict Resolution and Decision-Making
- Superior Interpersonal and Presentation Skills
- Articulate Oral and Written Communication
- Time Management and Prioritization
- Operational Policies and Procedures
- Outstanding Physicians and Clients Relations
EMPLOYMENT HISTORY
COMPUTER PROGRAM SYSTEMS INC. (CPSI) - MOBILE, AL
Support Representative, In-house Support Representative Dec 2009–Present
Provide expert oversight to all aspects of site evaluation; pre-implementation visit discussing documentation tools; and training for providers and staff. Coordinate training and conference calls with regards to the clinical software for rural health clinics and small physician specialty clinics. Work closely with support representatives to address issues associated with clinical software. Maintain frequent interaction with physicians/providers and staff at specific clinics to support them in sending prescriptions electronically and handling other needs associated with the electronic prescribing application. Collaborate with the Information Technology Department and Clinic Managers of multiple clinics and hospitals. Regularly interface with senior developers and managers by discussing previous installations, upcoming implementations, and future improvements. Facilitate informative web conferences, software demonstrations, and face-to-face meetings with potential clients. Offer central office technical support and act as the focal point of contact for other representatives while on-site.
Notable Achievements:
- Nominated as “Employee of the Month” earlier this year within the Software Services Division at CPSI
- Appointed in MPEMR Clinical Documentation Division as a specialist
- Rendered high level of assistance in administering programming and product development initiatives of the clinical software
- Demonstrated proficiency in utilizing electronic prescribing application
- Extensively traveled as a support representative during first year of employment
- Presided over the installation of the clinical software at physician clinics
- Played a vital role in managing Meaningful Use for eligible providers that included Meaningful Use Stage 1 to optimize operational efficiency and improve processes:
- Supported eligible providers and small physician clinics; contacted the sites to verify if they were planning on attesting for Meaningful Use; assisted in handling the setup associated with each Meaningful Use objective; conducted follow-up with the providers/clinics to ensure their utilization of the software meet specific objectives
- Implemented the electronic prescribing application at several physician clinics that utilized the Clinical Documentation application
- Gained comprehensive experience in utilizing Surescripts, which is an electronic prescribing vendor
- Pivotal in verifying physician's set-up, thus allowing them to send prescriptions electronically
- Personally selected by management to handle the Physician Integration Project, aiming to integrate the clinical software with the hospital/clinic’s existing software
- Convened with the Ohio Board of Pharmacy in association with the Electronic Prescribing application to allow a clinic or hospital to have the ability to send prescriptions electronically within the state of Ohio
- Served as an integral contributor in the design and installation of ClientWare to address specific needs of hospitals and health clinics
UNIVERSITY OF SOUTH ALABAMA - MOBILE, AL
Intern, Center of Excellence May 2009–Jul 2009
Completed all the documentation for community health statistics and prepared accompanying surveys from those statistics that proved valuable to various community health programs. Generated all materials critical to support for the national volunteer program, Community Health Advocate.
Notable Achievement:
- Developed health and safety conscious activities for children in the Boys and Girls Club summer school program in partnership with other interns
Patient Care Assistant, Children's and Women's Hospital May 2006–Dec 2007
Provided exceptional care for multiple patients. Assumed full responsibilities in taking vital signs and performing basic care such as feeding, walking, and cleaning.
Notable Achievement:
- Entrusted to conduct rounds to attend to the needs of hospital patients and assisted other medical staff
OTHER EXPERIENCE
SALES ASSOCIATE - Ribbons and Roses Florist and Gifts, Mobile, AL: 2008–2009
SALES ASSOCIATE - Family Christian Bookstore, Inc., Mobile, AL: 2008–2009
EDUCATION
BACHELOR OF ARTS IN HUMAN SERVICES: 2005–2009
- University of South Alabama, Mobile, AL
Coursework Taken: Nursing, Sociology, and Psychology
Phi Beta Sigma Honor Society | Dean’s List: 2005 and 2007
SELECTED ACCOMPLISHMENTS
- Conducted training to several classes of incoming support trainees on the Clinical Documentation software
- Drove all efforts to design testing materials for those trainees to verify their knowledge base pertaining to ClientWare Clinical Documentation application
- Instructed support representatives on the future development of the Clinical Documentation software
- Elected as Secretary of Toastmasters for 2012-2013
PROFESSIONAL AFFILIATION
Member, Toastmasters
COMMUNITY INVOLVEMENT
- Mentored elementary and middle school aged children through bible studies, children's classes, and vacation bible school
- Extensively traveled to Jamaica for two consecutive years, 2002 and 2003, to participate in missionary functions for less fortunate individuals and neighborhoods
- Planned and coordinated multiple ladies retreats associated with Saraland Church of Christ
TECHNICAL PROFICIENCY
Windows XP/7 - Linux - Microsoft Office Suite: Word, Excel, and PowerPoint - ClientWare
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