Service Project

Pradeep Phogat

Consultant – CRM

SAP Global Delivery Center

SAP Consulting

Le Westin Montreal, 270 Saint-Antoine Ouest

Montreal, H2Y0A3,Canada

Mobile Number +1-438-***-****

Email ID *******.******@*****.***

Profile

Pradeep Phogat is SAP CRM 7.0 Service Certified (Professional) and CRM – 2007 Certified Techno Functional Consultant. His experience encompasses a wide range of skill set and roles.

He has extensive experience in the area of CRM Web Client UI, ABAP Objects, One Order Framework, Lean Order Framework, Web services, Enhancements and data migration.

He has experience in providing business solutions to the customer with corresponding IMG Customizing specific to CRM Sales and Services.

He has good experience in the area of banking/Leasing and is well versed with AO process of Financial service starting from Need analysis, Product Determination, Financial Statements, Collaterals, Scoring, Loan protection, document checklist etc.

He has around 6 years of experience in implementation, upgrades and support projects of SAP CRM and worked in various project phases like Business blueprinting, realization and sustained support.

SAP Experience – Summary

– Worked in CRM Web Client UI, ABAP Objects, One order framework, Lean order framework, Webservices, POC of objects, and Middleware.

– Functional expertise in CRM Services. Configured CRM Service for Objects and IBASE, Service agreements, contracts and service plans, Service orders and confirmations, Complaint and returns, In hourse repairs and Warranty processing.

– Worked in numerous implementations, upgrades and support projects of SAP CRM.

a. Kodak CRM Service implementation b. SARA LEE CRM UI Migration

c. RBC CRM Implementation d. HD Supply CRM Implementation

e. SAP IT CRM Implementation f. CSI Leasing CRM Implementation.

g. Walmart India

– Diversified experence in SAP from CRM to ERP from services point of view. Worked in end to end implementation of plant maintenance and customer services of ERP in prism cement limited from blueprinting to post go live support.

– Experience in handling enhancements and modification i.e. Implicit enhancements, BADI. Middleware initial and delta load, middleware queue debugging, transaction launcher, Classical reports, smartforms, ABAP Objects and data migration using LSMW, BAPI and BOL Programming.

Professional Experience & Certifications – Summary

– Gold Medalist in Master of Computer Application (MCA) from Guru Jambheshwar University (NAAC Accredated ‘A’ grade), Hisar , Haryana , India.

– SAP CRM 7.0 Service Certifed (Professional)

– SAP CRM 2007 Certified (Application Associate)

– Have been involved in giving presentations, Infosessions and conducting trainigs and recruitments apart from usual technical and functional and configuratoin work.

– Involved in different Demo building exercises for CRM Services and Web UI.

SAP Project Experience – Detail

Customer NBC – Canada

Duration Currently Working

Industry Banking

Project Description Account Origination using SAP CRM

Role Lead Role

Responsibilities Requirement gathering, FS designing, TS designing, Realization

Customer Kodak – CRM Service Implementation

Duration 9 Months

Industry Chemical and digital

Project Description CRM Service implementation

Role Team Lead for Service confirmation

Responsibilities -Involved in POC, configuration, technical design and development of objects specific to service order and service confirmations.

-Provided technical solution for the creation of service order from 3rd party RNT system and confirmation from 3rd party CLICK system by enhancing appropriate standard web services for the creation of service order and service confirmation from PI as well as from CRM box.

-Develop Automatic selection of Subject Code during the creation of Categorization ID's as part of the P1-->P4 Master Data management from CRM Web UI.

-Technical design and development for the Updating of Service type and Valuation type: These parameters directly influences pricing and discounts and it is based on the when the service is provided (Normal hours, weekend, and holidays). Complete process was automated by using the date and time when the service occurred and comparing it with the service profile and the calendar.

-Technical design and development for the Updating accounting indicator of service confirmation based on item price and determined contract with warranty and service order.

-Auto completion of confirmation if it doesn’t contains any error. Sending email to the concerned user if confirmation shows error after ERP integration. Auto completion of service order item if corresponding service confirmation is completed.

-Implemented Actions which is triggering at confirmation save, it adds line item in service order if the confirmation is not getting finished on the same date. Partner information is being added to the new service order item and status of current item is getting changed to ‘completed_trip’.

-Added customer specific fields (AET) on service order and service confirmation screens.

-Worked on interfaces and middleware for error handling and acknowledgement.

Customer Sara Lee – CRM Upgrade

Duration 3 Months

Industry Foodservice, beverages and Bakery

Project Description CRM Upgrade from 5.2 to 7.0

Role CRM Service Technical

Responsibilities - Adjusted Service processes like Service contracts, Service order, service confirmations and IBASE Confirmation in IC Web Scenarios in case if there was some inconsistency between two versions.

- Adjusted Runtime repository of Enhanced components after comparing it with runtime repository of standard components by using report BSP_WD_RT_REP_COMPARE.

- Compared CRM Web UI Configuration of two versions.

Customer RBC – CRM Implementation

Duration 4 Months

Industry Banking

Project Description CRM 7.0 Implementation

Role CRM Technical

Responsibilities - Technical specifications design

-Worked on CRM Pricing. Creating condition types, condition records, implementing Pricing BADI, Creating formulas and assigning these to Condition types, Implementing IPC user exits.

Customer SAP IT - CRM Implementation

Duration 8 Months

Industry Consulting

Project Description CRM Upgrade from 5.0 to 7.0

Role CRM Technical

Responsibilities - Worked on Lean Order Framework for displaying, creating and maintaining sales transactions from ERP system to CRM system.

- Ramped up other team members in LORD framework.

- Created new CRM Web UI components and enhanced already existing dynamic GENIL querries to support extra functionality.

- Testing and bug fixing

Customer HD Supply (USA) – CRM Implementation

Duration 8 Months

Industry Whole sale

Project Description Implementation of CRM 6.0

Role CRM Technical

Responsibilities - Worked on IC web enhancements and created new CRM Web UI Components.

- Worked on CRM Alerts and Rule policy.

-PDF generation of smart forms in Web Client UI.

Customer Wallmart India

Duration 3 months

Industry Retail

Project Description SAP ERP Implementation

Role ABAP Consultant

Responsibilities -Worked in Reports.

-Worked in enhancements using enhancement framework, BADI and USER EXIT.

Customer SAP IT – CRM Upgrade

Duration 1.5 Week

Industry IT

Project Description Upgrade of CRM 5.0 to CRM 7.0

Role Associate Consultant

Responsibilities/Deliverables TS designing for Organizational management – Assignment plan. In CRM 5.0 there were two enhanced assignment plans “CRM Sales” and “CIC Organization and headcount” under Organizational management. These enhancement plans need to be incorporated in CRM 7.0 UI. If users switch from 1 assignment plan to another, corresponding positions should get changed.

Customer Panasonic do Brazil Ltd, ABB Turbo and SARA Lee

Duration 1 Month

Industry Electronic Goods Manufacture, Turbo chargers, Coffee machines

Project Description SAP IS non-unique code upgrade 4.6 B to ECC 6.0 version

Role Associate Consultant

Responsibilities/

Deliverables – Responsible for modifying and adjustment the custum object like Data Elements, Domain, Tables, Program, Customer Enchanment Project etc.

– Woking exposure of SPDD and SPAU objects

– Maintaining the issue log , custom objects tracking and defects log

– Prepare the Modifcation and Adjustment document

– Support provided for resloving issues

Customer CSI Leasing, US

Duration 2 Months

Industry Leasing

Project Description CRM 2005 Implementation

Role Associate Consultant

Responsibilities/ Deliverables Passing custom fields from proposal header to new sub contract finance item. When user presses accept button on the proposal, data should be reflected to the corresponding new sub contract line items.

Rental Invoice – Canada, Development of smart form layout for rental invoice of Canada.

Customer Prism Cement Limited, MP, India

Duration 13 months

Industry Cement company

Project Description ECC 5.0 Implementation (Championing The Future).

Role ABAP Consultant

Responsibilities/

Deliverables – To provide custom solution to the user by interacting with the functional team members.

– Analyse blueprint processes for Plant Maintenance and Customer Service module for fulfilling the requirement, that was not in the standard system.

– Designed custom screens for Quality management, Material management & Production Planning Modules.

– Master data migration using tools like LSMW, BDC and BAPI. Customized standard reports with some fresh development.

– Performance tuning and support of the objects made in Post go-live support

Customer MND Technology

Duration 10 months

Industry Software and Consulting

Project Description Support Project – SAP CRM 5.0

Role ABAP CRM

Responsibilities/

Deliverables – Responsibility of development and support of CRM objects.

– Customized some standard reports of SAP according to customer requirement.

– Designed and support some layouts in smartforms to fulfill their requirement.

Professional Experience & Certification – Detail

SAP India Pvt. Ltd.

Global Delivery, Gurgaon, Haryana Working as CRM Consultant from April 2008 till now. Involved in many complex CRM implementations and upgrades like Kodak CRM 7.0 Service implementation, SARA LEE CRM Service Upgrade (5.2 to 7.0), HD Supply CRM 2007 implementation, SAP IT Upgrade from 5.0 to 7.0), CSI Leasing CRM implementation.

Consultant, PCL (Prism Cement Limited), MP Worked as Consultant from March 2007 to April 2008. His responsibility was to involve in the complete implementation of Customer support and plant maintenance module of SAP ECC 5.0.

Associate Consultant, MND Technologies He worked for MND Technologies from May 2006 to Feb 2007 as Associate consultant; His responsibility was to give support to CRM Objects, reports and layouts.

General Information

Master in Computer Applications Guru Jambheshwar University(NAAC Accredited ‘A’ grade), Hisar, Haryana

BSC in Computers MDU, Rohtak

SAP Certifications CRM 7.0 Service Certified (Professional)

CRM 2007 Certified (Application Associate)

Citizenship Indian

Consultant’s Location Montreal, Canada

Mobility Passport No. G5585514, Place of issue : Delhi , Date of issue : 16/11/2007 , Date of expiry : 15/11/2017

Languages Written and spoken English

Contact this candidate