Helpdesk Manager/Support
Resume:
Hatboro, PA ***** Phone 267-***-****
E-mail: *******************@*****.***
Kristopher McMenamin
Objective To obtain a position that in which I will be able to help a company grow and prosper using my technical knowledge, and passion for technology.
Work experience March 2008 – Present Gateway Funding Horsham, PA
IT Helpdesk Manager
To help provide excellent technical service for all employees, and clients on a variety of internal and external resources in a timely and effect manner. Understand and utilize all Microsoft Server, Office, and implementation programs and applications. Answer Helpdesk tickets, and resolve escalated issues. Managing the IT Helpdesk, and supervise staff ensure quality service from the helpdesk staff in a timely matter. Foster and nurture relationships with vendors for technology products and services within a tight budget constraint. Also to research, review, and purchase products and services for the company, and the IT department. Manage and create users and mailboxes in an active directory environment. Train Helpdesk members to assist in creating the best possible customer service. Create end user and support staff training and knowledge base documents to more efficiently solve issues.
Oct. 2007 – August 2008 Geek Squad North Wales, PA
Counter Intelligence Agents
To help clients with all of their technology needs through using a variety of patented programs, and tools as well as my knowledge. My position was to diagnose, and remedy problems and issues in all electronic devices. In my daily routine I would interact with customers, and prioritize the tasks in a self-managing environment. This position required me to use knowledge of both software, and hardware to fix, repair, upgrade, and customize technology to our client’s needs. Supervising and assisting Tier 1 agents on shift.
Jan. 2007 – Jan. 2008 WorldwideDMS Horsham, PA
Operations Manager
To assign, oversee, facilitate, and review residential and commercial appraisals for a variety of clients in the lending field. My duties included being in charge of providing training, and technical support for both clients and appraisers in regard to using our web-based system. My position also entailed being in charge of all recruitment efforts to obtain qualified appraiser's to become part of our organization, as well as manage this panel on a daily basis. Manage two customer service representatives.
Mar. 2004 – Sept. 2006 Language Service Associates Willow Grove, PA
Telephonic Coordinator
Providing businesses and organizations with telephonic bilingual support. Duties included language identification, providing interpreters, scheduling requests, client problem solving and assisting coworkers to provide excellent customer service within innovative custom software
Oct. 2002 – March 2004 Delta Market Research Horsham, PA
Telephonic Researcher
Gathering and recording information on an array of different issues from both businesses, and private citizens to help companies better understand and improve their products.
Education 2004 – 2006 Bucks County Community College Newtown, PA
Network Technology and Law
2003 – 2004 Kutztown University Kutztown, PA
Network Technology
1999 – 2003 William Tennent High School Warminster, PA
General
Volunteer experience 2004 – Present American Cancer’s Society: Relay for Life Hatboro, PA
Participant
References Patrick Edwards – Former Sr. Network Engineer
Gateway Funding
Brian McGovern – Former CIO
Gateway Funding
215-***-**** Ext. 2010
Lynn Dick – Interptalk Manager
Language Service Associates
(215) 657- 6571 Ext: 117
Nicole Frum – Co-Worker
Language Service Associates & Delta Market Research
(267) 474 – 5981
Will Sweeney – Friend and Colleague
Comcast Cable
Skills Advanced Proficiency
Microsoft Windows 98, 2000, XP, Vista, 7
Microsoft Office 2003 – 2010
Windows Server Software 2000-2008 R2 including Active Directory
Microsoft Print Server Technology
LAN/Wireless Technology
Internet Explorer (6, 7, 8, 9), Mozilla Firefox
Desktop/Laptop Hardware, and Networking Hardware (Switches, Routers, Etc.)
VMware, Remote Desktop Connection, Citrix, Dameware, Sonicwall VPN, Go to Meeting
Kaspersky and Kaspersky Administrative Console, Norton Antivirus
Trend Micro, Spy Sweeper, Spyware Doctor
Ad-Aware, Hi-Jack This, CW Shredder, AVG Antivirus
WinRAR, WinZip, Adobe Acrobat, Nero, 7-Zip, Daemon Tools
Adobe Reader, Flash, Shockwave, and Java
Mobile Devices (Blackberry, Droid, Windows Mobile, Palm)
Inventory, and Asset Management Web Interface
Helpdesk Web Interface
Sonicwall VPN
Proficient:
Star/Star Phoenix
Integra
XML, SQL
Leopard Mac OS, and other Mac Software.
Red Hat and Yellow Dog Linux
Stockclerk, Adobe CS2 and CS3
Several Custom made programs
Basic Script
Cisco VPN
Kristopher McMenamin
437 Madison Ave.
Hatboro, PA 19040
*******************@*****.***
Skills and Experience:
• Advanced Proficiency in using, and repairing Windows 98, ME, 2000, XP, Vista, and 7 including the ability to diagnose, and repair problems with LAN, and wireless networks, interacting with new and repaired hardware, and resolving conflicts with other programs such as browsers, and third party software.
• Microsoft Office: Firm grasp on how to create, and modify documents with in all office programs, use templates, and inform through conversation how to use features within most versions of Office.
• Hardware: Possesses the ability to diagnose hardware issues on PC’s and networking equipment with systems from pre-boot to within the Windows environment, as well as replace and repair many facets of hardware including RAM, Power Supplies, Processors, Fans, Video and Audio cards, Hard Drives, CD/DVD ROM Drives, and others.
• Use, configure, and repair network hardware such as servers, switches, and other network devices.
• Use of Windows Server software, and products to share printers, drives, and provide fully access to all necessary resources for clients and employees. Use Active Directory to manage users.
• Create login scripts for employees, and clients to map drives, printers, and other network resources.
• Use often and proficiently VMware, Remote Desktop Connection, Citrix, Dameware, Go to Meeting, and Sonicwall VPN to provide and fix connections to remote resources
• Ability to effectively use third party software including WinRar, Winzip, Adobe Acrobat and Reader, Nero Burning software, Record Now, as well as various other third party applications.
• Able to install, and configure numerous Anti-Virus and Anti-Spyware programs to protect PC’s and Networks fully. Recently used software includes Norton Anti-Virus, AVG, Trend Micro PC-Cillin, McAfee, Kapersky, Spysweeper, Ewido, Ad-Aware, Hi-jack This, CW Shredder, PC Spyware Doctor, and others.
• Use Kaspersky Administrative Console to push out Anti-Virus to all client and server machines on a network.
• Fully capable of troubleshooting and repairing several web browsers such as Internet Explorer, Mozilla Firefox, and Flock.
• Familiar though not fully proficient in Dreamweaver, Leopard OS, Other Mac software, Adobe CS2 and CS3, Stock Clerk, Red Hat and Yellow Dog Linux, SQL, XML, and some custom made programs.
Contact this candidate