Tanya resume

Tanya A. Proctor

**** ******** **

Clinton, MD **735

202-***-**** * 301-***-****

OBJECTIVE:

I am seeking to secure a challenging position with an organization utilizing my experience and skills to contribute to the growth of the Company with strong growth potential opportunities.

PROFESSIONAL EXPERIENCE:

Council of Better Business Bureaus, Inc.; Arlington, Va.

DOCUMENT MANAGEMENT SPECIALIST April 2005- December 2008

-Document Management Specialist defines standards and workflows for document management

as well as administers the collection, storage and retrieval of documents.

-Prepare and execute documents

-Scan documents, update procedures and type word documents as required.

-Maintain the electronic files.

-Prepare records for inactive storage according to the schedule; copy and scan documents

as needed to perform distribution and storage duties.

-Draft agreements to arbitrate and settlement letters in accordance with program specifications

-Schedule and follow up on arbitration hearing dates; working with all parties involved on schedule conflicts.

-Review arbitration decisions for compliance with program regulations and lemon laws.

-Clarify and correct arbitration decisions through contact with both local bureaus and arbitrators.

-Follow up on previous settlements and arbitration decision, taking appropriate action on settlements or decisions which had not been performed.

-Follow up with bureaus and arbitrators on overdue decisions.

-Perform routine administrative clerical duties such as document processing, record keeping and report generation.

-scan and code routine document into case.

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United States Postal Service; Dulles, VA

MAIL CLERK February 1999- April 2005

Exemplified excellent attention to detail in day to day duties such as sorting incoming mail for distribution and dispatched outgoing mail. This included opening envelopes by hand or by machine stamping date and time of receipt. Examined outgoing mail for appearance and seals envelopes by hand or machine. Kept records of registered mail, and addressed mail using addressing machine.

Sold and cashed money orders, rented post office boxes, and accepted deposits for postal saving accounts.

EDUCATION:

Prince George’s Community College

Largo, MD Major- Medical Billing

TEST Electronics,

Alexandria, VA Major- Electronic Tech

SKILLS/PROFICIENCIES:

Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Call Center Experience, Scanner, type 55 wpm

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