Customer Service Sales

Steven Hanna

646-***-**** ******.*********@*****.*** 6624 10th Avenue Apt. B2 Brooklyn, New York 11219

AREAS OF EXPERTISE

EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for exceptional talents in needs analysis and problem resolution in fast-paced environments.

STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while implementing business solutions to meet a diversity of needs.

BANKING AND FINANCE - Knowledge of banking and financing principles and practices, the financial markets, and the analysis and reporting of financial data.

CLIENT MANAGEMENT - Consistently demonstrate responsiveness, strong client focus, and ability to build good working relationships with clients. Experienced managing and building profitable, and long-term relations with High Net Worth (HNW) clients.

PROFESSIONAL EXPERIENCE

Personal Banker/Financial Advisor

JP Morgan Chase Brooklyn, NY May 2010-MAY 2011

Provided financial and credit services to customers including consumer checking/savings,heloc, mortgages.

Managed customer portfolio, serviced relationship and cross-sold financial products .

Provided outstanding customer service relationship experience to new and existing clients

Research and investigate available investment opportunities to determine whether they fit into financial plans.

Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.

Sr. Registered Client Associate:

Wells Fargo/Wachovia Securities New York, NY April 2007-May 2010

Managed all account activity for fee-based and SMA.

Set up new client accounts, monitored and tracked new account paperwork.

Provided support in all phases of client service and relationship building.

Communicated,educated and executed IPO's secondary offering on behalf of clients

Review clients' accounts and plans regularly to determine whether life changes,economic changes, or financial

performance indicate a need for plan reassessment

Applied the ability to organize and complete multiple competing projects.

Investment Consultant:

TD Ameritrade New York, NY March 2006-November 2006

Established and maintained effective relationships with new and existing customers, establishing their needs and advising on the suitability of services.

Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, and other information needed to develop a financial plan.

Conducted portfolio reviews and presented analysis with solutions.

Financial Advisor:

Morgan Stanley Inc. New York, NY April 2005-February 2006

Participated in four month intensive training program in sales, financial instruments, and prospecting.

Developed financial plans for retirement, wealth accumulation/preservation and estate planning for HNW clients.

Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis.

Financial Consultant:

S.W Bach & Company New York, NY September 2003-September 2004

Secured new accounts through cold-calling and developed sales strategies for various accounts.

Execution Trader:

SLK/ Goldman Sachs Co. New York, NY October 2000-January 2003

Executed equity/index option order flow on major exchanges as well as equity order flow for industry leading firms.

Researched and resolved equity/option trade reconciliation and discrepancies.

Served as liaison with exchange specialists, floor brokers and market makers.

EDUCATION

Bachelor of Business Administration with Major in Finance:

Pace University New York, NY 1997

LICENSURE

NASD Series 7, 63, 4, 31, 65

Life and Health Insurance

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