Guest Service Manager/Supervisor

Brian D. Alexander

**** ********** **** ***** #***

Memphis, Tennessee 38115

Contact 1-901-***-****

Contact 2-901-***-****

*************@*******.***

Objective

To obtain a position that involves working with people, in which my superb communication skills can be exercised.

Experience

* Sales * Teamwork

* Hospitality * Excel

* Management * Typing 45-50 wpm

* Housekeeping * Training

* Communication * Bartending

* Customer Service * Audit

Career Highlights

Courtyard Marriott March 2006-Current

Guest Service Agent

Check guest in, prepare arrivals, balance shift work, rectify folios, post payments, and answer phones in a timely manner, while greeting guest, attending to their needs and concerns, while providing OUTSTANDING customer service.

Bartender

Prepare food for social hours, set bar up, take orders using micros, and communicating with guest who participate in social hour.

Assistant Executive Housekeeper

Clean 6-10 rooms on a daily basis. Prepare Break-Out report, monitor progress throughout the day, investigate discrepancies, verify Out of Order rooms and report them to maintenance, and check rooms to be sure they Marriott Standard.

Guest Service Manager

Oversee all operations pertaining to the Front Desk. Make sure all Guest Service Agents are in appropriate uniform for the work day, all shifts are covered and that customer service is superb throughout the day. Promote GSS, and satisfy guest concerns, so that every guest leaves satisfied.

Fairfield Inn February 2008-June 2008

Assistant General Manager

Oversee all operations of the hotel. Assist General Manager in ordering supplies needed for the opening of an upcoming hotel. Establish relationships with clients. Interview potential staff and provide necessary training that will benefit the hotels success. Conduct training sessions that will acclimate each associate with Marriott Standards and policies and procedures of the hotel. Control budget and timeline for Grand Opening.

Macy’s August 2006-February 2007

Sales Associate

Promote Credit Applications for the company. Communicate with customers in an attempt to build relationships and increase store revenue. Monitor supply to support demand.

Dillard’s May 2003-March 2006

Sales Associate

Assist customer in making fashion decisions to their satisfaction. Utilize strength in sales on a quota system. Organize merchandise in efforts to promote sales in assigned area.

Back Yard Burgers February 2001-July 2003

Cashier

Attend to guest by taking drive thru orders and making sure orders are properly prepared for dispersion.

Chick Fil A August 1999-February 2001

Team Leader

Make sure day to day night operations are performed smoothly as far as quality of food, customer service, and closing procedures.

Education

University of Memphis

Business Management

Memphis, Tennessee

GPA: 3.1

Hamilton High School

Honors Diploma

Memphis, Tennessee

GPA: 3.667

Awards and Special Recognition

* Company Newsletter Recognition

* Special Regards from Guests

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