Manager, Director

John Searcy **********@*****.***

*** ******* *** #*, **** Beach, CA 90740 310-***-****

GENERAL MANAGER

Customer Service / Inventory Control / P&L / Turnarounds / Training / QC / Cost Control

Multi-Outlet Management / Community & Vendor Relations / Regulatory Compliance / Safety

My unique strengths include building loyal, cohesive teams and facilitating extraordinary customer service to strengthen the bottom line in large retail and resort environments. I have generated profits and increased revenues, exceeding organizational goals and expectations. In brief, my key skills include:

Optimizing service delivery and ensuring superior customer satisfaction

Streamlining processes for multi-site, complex operations

Training and motivating diverse, high performance teams

Reducing labor costs to improve sales and profits

Enhancing corporate image and building brand recognition

An excellent communicator and high achiever, my upbeat nature and genuine people skills allow me to win cooperation at all levels. Likeable, friendly, and calm under pressure, my “hands on” approach facilitates profit improvement and rapid growth. I will be receiving my BS in Business Management from Strayer University.

SELECTED ACCOMPLISHMENTS

Increasing customer satisfaction. Customer service levels at Von’s Downing location were down, running at about 8.15 per quarter on a scale of 1 to 10. Motivated staff by communicating new goals and implementing fresh training and development programs to achieve this. Worked individually with lower performing employees to set expectations and use positive reinforcement. Achieved 9.4 score at the quarter’s end, the highest in store history.

Turning around operations. Catalina Island operation was spending approximately $25/year in payroll costs to rent a golf cart to collect grocery carts throughout the town. Spearheaded plan to improve efficiencies. Initiating the purchasing of a full-size truck so that the operator was able to collect more grocery carts in less time. Achieved $25K/year in payroll savings.

Facilitating significant cost savings. Challenged with reducing staff costs during busy season (June-September) at the Catalina resort destination. Recognized that company was ‘borrowing’ staff from mainland stores and housing them on the island, costing over $24K. Negotiated with several hotels on the island to guarantee 10 rooms per week with 2 employees per room. Secured deal and saved $10K in expenses.

Designing innovative systems. Received complaints from the City of Avalon that Von’s grocery carts were “everywhere,” due to customers taking carts to all areas of the town. Met with city/community leaders and proposed a cart containment system. Successfully installed the new system which kept the carts contained in one block area. conserving time and money. Saved Von’s over $20K/year in payroll and cost of purchasing carts.

CAREER HISTORY

General Manager, Vons Grocery Stores, 2005 to Present. Managed entire store operation, 120 employees and budgets of up to $20M for this national grocery/market leader. Direct staffing and scheduling as well as employee recruiting, training and development. Oversaw full P&L responsibility, state audits and cost controls. Interacted daily with customers and employees, displaying highest level of integrity and trust.

Catalina Island location:

General Manager, Vons Catalina Island, 1990 to 2005. Led multi-site operations in a resort/hospitality environment. Responsible for interdepartmental communications, planning, plus teaching and coaching staff to ensure highest level of customer satisfaction. Directed cash controls, overtime, payroll and departmental audit conditions. Reviewed mystery shopper reports, shrink and safety numbers, food safety/sanitation, and pricing.

Earlier: Grocery Manager, Vons Corporation. Directed operations for 6 store locations. Liaised with department heads to assure superior products on the shelves and to resolve problem areas. Courtesy Clerk, Ralphs Supermarket.

Professional Licenses: Food Safety Certification.

Sports and Hobbies: I enjoy fishing, gardening and participating in local triathlons.

Community Work: I am a volunteer at the Seal Beach Animal Care Shelter.

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