Customer Service Human Resources

Stephanie A. Fincher

*********@*****.***

OBJECTIVE

Using the knowledge and experience gained through my professional career to provide exceptional customer service and deliver high quality at all times.

QUALIFICATIONS

A well organized team player who is detail-oriented and able to handle multiple tasks. Exceptional Safety and Human Resources background which includes managing drug free workplace policies, managing worker compensation claims, coordinating treatment and return-to-work plans, employee orientation, maintaining driver qualification files, and employee performance goal setting with end of year evaluations.

WORK HISTORY

Office Manager (VCST, Inc.)

Nov. 2009 – Present

• Provide high level of customer service and quality to all clients and their customers

• Appropriately resolve high elevated customer complaints swiftly

• Provide customer service consulting services on a third party contract basis

• Maintain confidentiality with regards to client names and assigned tasks

• Work efficiently from my home office, while unsupervised

Safety Specialist (Overland Contracting, Inc.)

Dec. 2002 – Aug. 2009

• Monitor all worker compensation cases and remain in contact with treating physician and insurance adjuster

• Organize monthly random pools (DOT and Non-DOT) for drug screening to maintain Drug Free Workplace (over 400 craft employees in various locations)

• Maintain driver qualification files

• Perform onsite drug screens to ensure compliance (Non-DOT)

• Provide HR and Safety new hire orientation

• Perform field site audits of construction jobsite

• Track all training, drug screening, medical records, and workers compensation records in databases and spreadsheets

• Complete and submit monthly safety related cost reports and client updates

• First Aid, CPR, & AED Trainer & Instructor Trainer

• Oversee all subcontractor safety pre-qualifications

• Lead incident review team to analyze safety incidents and determine root causes

EDUCATION AND TRAINING

• Some College Coursework Completed / Currently enrolled part-time

• CHST Certification & OSHA Certified Instructor

• ASHI Instructor Trainer (First Aid/CPR/AED)

• NCCER Field Safety Certification & Construction Site Safety Supervisor Instructor Certification

• ASSE Member

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