Customer Service Manager

Location:

Posted:

March 14, 2012

KYLE FERGUSON

Goodyear, Arizona 85338

****.*********@*******.***

OBJECTIVE

Work in a facility position that utilizes my coordination skills while allowing me to make a positive contribution to

the company.

EXPERIENCE

FACILITIES COORDINATOR, CBRE, INC, PHOENIX, AZ -- FEB 2011 - PRESENT

Responsible for facility coordination of 35 Cigna sites in the Phoenix area. This includes corporate offices, sales

offices, call centers, medical clinics and an outpatient surgery center. Duties include ensuring accuracy of all

facility invoices and process appropriately, manage budgets, timely execution of purchase orders, oversee vendors

and technicians in the field, inspect job sites and provide feedback to vendors and manager. Coordinate all

moves including personnel moves, furniture and medical equipment and any other space related needs. Apply

problem solving skills on a daily basis in all aspects of site coordination, facility moves, vendor scheduling and

building aesthetics. Handle customer service requests and work on solutions to achieve high customer service

satisfaction. Work well in a team environment by contributing ideas and assist as needed on various facility

projects. Upload organize and maintain pertinent data on PayPlus, IWMS, Excel, Word and e-facilites. Recently

was given responsibility of the Energy Star account.

FURNITURE TECHNICIAN, MAYO CLINIC FOUNDATION, SCOTTSDALE/PHOENIX, AZ OCTOBER 2005-

FEBRUARY 2011

Planned, designed, and installed systems furniture. Utilized web-based software allowing customers the ability

to submit work requests. Worked directly with customers through all forms of communication in order to achieve

superior customer satisfaction. Responsibilities also included inventory control, transportation, shipping, and

receiving of all furniture inventory.

INSTALLER, PLATEAU OFFICE SYSTEMS, PHOENIX, AZ JULY 2000 - OCTOBER 2005

Planned and implemented installation of systems furniture for multiple clients throughout Arizona, Milwaukee,

and Minnesota. Worked with customers to plan installations and receive feedback on job installations. Applied

problem solving skills related to customer needs and preferences. Worked on control of inventory, transportation

of products, shipping and receiving inventory. Managed crews at job sites on a daily basis.

EDUCATION

Arizona State University - Bachelors of Science in Global Business Management - May 2010

Deer Valley High School - Graduate - May 2003

REFERENCES

Available upon request