Service Manager

DEMETRIO A. TAFOYA

San Leandro, CA ***** * 510-***-**** * *********@*****.*** * LinkedIn.com/in/demetriotafoya

PROFILE

I take every job seriously and deliver quality work. Strong work ethic. Worked my way through school. Enjoy helping people. Customer-centered and service oriented. Work well independently and as part of a team. Creative in problem solving. Active-reflective listener. Experienced in a variety of roles: patient support, hospitality, chaplaincy, administrative, front desk, clerical, food service. Organized.

PROFESSIONAL EXPERIENCE

Kitchen Crew & Counter Server August 2011 - Present

Hummingbird Grill, Berkeley, CA

Assure customer and staff satisfaction. Lead team by example. Prepare sandwiches and fresh juices per customer’s request.

Temporary Support Staff July 2011 - October 2011

Misha Hawk-Wyatt, Entrepreneur and HR Consultant, Fremont, CA

Modified and developed new policies and procedures for the HR department of a nonprofit healthcare organization with 17 locations in Northern California. Assessed compliance with JACHO accreditation standards. Assisted Hawk-Wyatt and 8 project managers in updating, developing and confirming other legal requirements.

Spiritual Care Coordinator August 2010 - November 2010

Heartland Hospice, Santa Clara, CA

Counseled 50 to 60 patients (and families) per month in a culturally competent manner as the chaplain member of two different interdisciplinary care teams, servicing 25-30 patients each. For each team had full responsibility for needs assessment, scheduling, home visits, charting, written reports, and presentations at team meetings. Newly created position. Supervised one 10 hr/wk chaplain.

Dean’s Assistant and Lead Receptionist October 2007- August 2010

Jesuit School of Theology, Berkeley, CA

The first student lead receptionist at the school. In addition to standard receptionist duties, trained student staff and faculty in phone system. Ordered and distributed office and liturgical supplies for school. Created and maintained front desk resources. Dean of Students right-hand man.

Summer Session Staff Associate June 2008 – August 2008

Graduate Theological Union, Berkeley, CA

Functioned as registrar, teaching assistant and facilities coordinator for visiting faculty and students of 3 summer classes. Job demanded organizational and communication skills, attention to detail, marketing, outreach, hospitality and team work, plus computer and office proficiency.

Temporary Courier of Pharmaceutical Supplies July 2007 – August 2007

Snelling Personnel Services, Albuquerque, NM

Strategized delivery schedule for much of Albuquerque and delivered crates in a timely fashion.

Administrative Lead Chaplain February 2005 - July 2007

Diocese of Brownsville, Doctors Hospital at Renaissance, Edinburg, TX

As the first Doctors Hospital chaplain, founded its pastoral care system, policies and procedures. Exceeding CEO’s expectations initiated and held a weekly, on-site, religious service for patients, families and staff. Provided spiritual and emotional support to patients, families and staff, advocating for the patient.

Offered interfaith and ecumenical care by contacting and collaborating with other religious leaders of the community as needed. Planned and conducted a hospital-wide memorial service after the death of the hospital’s Director of Compliance.

Hospital Chaplain July 2002-January 2005

Diocese of Brownsville, McAllen Medical Center, McAllen, TX

Advised emotionally-spiritually patients-families and staff in a culturally competent manner and connected patients with church leaders per their request. As requested by ICCU Nurse Manager, converted a patient’s room into a prayer/conference room for 37-bed unit, within two months.

Chaplain Intern June 2000 – June 2002

McFarland Institute, New Orleans, LA

Earned eight units of Clinical Pastoral Education at Memorial Hospital: Mercy Campus and at East Jefferson General Hospital

COMMUNITY SERVICE

Hospice & Bereavement Volunteer May 2011 to Present

Kaiser Permanente, Oakland, CA

Serve patients-families and caregivers by means of reflective-active listening, companionship and documenting visits in a culturally competent manner

Volunteer

Bridges to Jobs, Fremont, CA February 2011 to Present

Set-up refreshments and orient new students to the registration process.

EDUCATION AND CERTIFICATION

Master of Divinity, Jesuit School of Theology of Santa Clara University, 2010

Master of Education, New Orleans University, 1992

Bachelor of Arts, College of Santa Fe, 1979

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